Cairo, Egypt
I am a dedicated professional with extensive experience in the Telecom field, specializing in communication engineering and management. With a solid academic background in communication engineering, I have developed a deep understanding of the technical aspects of telecommunications systems. My expertise includes network design, implementation, troubleshooting, and optimization, ensuring reliable and efficient communication infrastructures. In addition to my technical skills, I have significant management experience, having successfully led teams and projects in various telecom environments. I have demonstrated strong leadership, strategic planning, and problem-solving abilities, which have been pivotal in driving projects to successful completion while maintaining high standards of quality and efficiency. My career has equipped me with robust customer service skills and a strong sense of urgency, essential for thriving in the fast-paced and demanding 24/7 telecom industry. I am adept at handling pressure and resolving issues promptly, ensuring seamless operations and customer satisfaction. I am now seeking a challenging and rewarding career opportunity where I can leverage my skills and experience to contribute to the success of a dynamic organization in the Telecom field.
• Function and Line Manger for FO Teams (RAN & Transmission & IPBB & IP_Sec & IP_PS & Core & VAS) • Coordinate and manage the activities of front office team members engaged in checking network performance and hourly tasks done by the FO team. • Organize and assign duties and tasks to front office team members. • Monitor FO team members performance during the shift and make sure that all processes and operation procedures are running smoothly and to ensure duties are completed accurately, efficiently, and timely. • Handling any network incident across all FO domains by smoothly way and provide all needed reports to drive the incident troubleshooting. • Handling any network outage crisis and provide the smart way of crisis handling based on crisis type. • Maintain all regular reports, SMSs, notifications, and escalations provided by FO team members on time and according to a formal process. • Audit the network behavior regularly during the shift hours. • Provide all network reports and all needed audit reports for network operations and team performance. • Provide a development plan as a special project for a domain from FO domains and build end to end project. • Establish front office team member work schedules monthly and arrange extra shifts of team members and allowances. • Evaluate the performance of front office team members and conduct verbal and written performance monthly. • Assist with interviews. Conduct orientation and training on front office policies and procedures. • Identify and recommend solutions to the front office team member and office issues or problems. • Ensure high-quality care for the customer by reviewing and replying to concerns or requests and recommending corrective action as appropriate. • Assist in disciplinary action as needed in conjunction with the Human Resources department, Document all disciplinary action. • Provide all team members with the assist in all strategic and development plans.
• Team Leader for RAN & Transmission FO Teams. • Provide strong guidance to the team and define roles & responsibilities. • Set individual goals and performance objectives in line with Technology targets and Ericsson Way values. • Motivate & Develop team members and conduct performance reviews. • Multi tasks (External alarms escalation & preparing daily power alarms & Making audit on running CRs & sending SMSs for down hub sites & sending SMSs for VVIP down sites & Monitoring all VVIP, SUBHUB and hub sites. & Update the site outage at 02:00 AM daily & Reset 3G sites as per FM requests & Activate/Halting sites as per Drive test requests & Make audit on halted, and activated sites twice per shift & Sending Flapping sites mail every 3Hrs & Sending Down sites SMS every 2Hrs and Sending Hourly power alarms SMS)
• Technical Support engineer provide timely and accurate troubleshooting for hardware and software routers (3-layer switch) issues. • Analyze, resolve, and maintain both hardware and software for routers (3-layer switch) Interact with end-users via phone, email, or messaging to help resolve their technical issues and record all technical issues and resolutions in a computer-based ticketing system.