Omar Ali

Service desk analyst

London, England, United Kingdom

About

Experience

  • Commission Sales Associate at Self-employed

  • Packer at Wigmore pharmacy
    Dec 2025 - Present · 8 mos

    Ensured orders matched prescriptions or invoices. Assisted with stock organisation and inventory checks. Consistently met daily productivity targets. Checked incoming deliveries against invoices and purchase orders. Ensured orders were accurate and prepared on time.

  • Comptia a+ at Maaltek
    Mar 2024 - Mar 2025 · 1 yr 1 mo

  • Service Desk Analyst at Generation IT
    Jan 2023 - Mar 2023 · 3 mos

    Great understanding with colleagues when working on group projects. Developed good communication skills and effective customer skills. Proven to solve tickets within the given time for our customers. Understanding of how to communicate with customers clearly. I have also developed knowledge of escalating customers and prioritising tickets to ensure our customers' needs are met quickly and professionally.