Manchester, England, United Kingdom
An experience IT technician with skills and experience in troubleshoot hardware and software related problems. installations and configuration of Windows 10/11 on laptops, desktop and maintaining network and troubleshoot related issues. Supporting users with office 365 problems (Outlook/Teams/Onedrive/sharepoint as well as apple devices and related operating systems such as MAC OS/IOS. Managing access and setting up single sign on for end users such as MFA and another third single on system to manage multiple applications. Using SCCM to deploy applications and software to end user have all the application to carry out tasks.
• Provide 2nd line IT support for 10,000+ end-users, resolving Windows 10, Office 365, and Active Directory issues remotely and onsite. • Use SCCM and InTune to manage devices, deploy software, and ensure compliance with organizational policies. • Troubleshoot and resolve hardware and software faults, including laptops, desktops, and mobile devices. • Manage user access and password resets through Active Directory, ensuring security and compliance. • Escalate complex issues to the 3rd line support team and follow up to ensure timely resolution. • Maintain an asset database, tracking hardware and software changes across the organization. • Deliver IT services within agreed SLAs, achieving a 95% first-time resolution rate.
• Supported staff with IT-related issues, including software installation, hardware repairs, and network connectivity. • Installed and configured Windows 10 devices, ensuring seamless integration with existing systems. • Repaired and maintained IT equipment, including computers, printers, and projectors, minimizing downtime. • Assisted in network cabling and patch panel installations, ensuring reliable connectivity. • Created and managed user accounts in Active Directory, ensuring secure access to systems.
•• Provided 1st and 2nd line support for 5,000+ users, resolving issues related to Windows 10, Office 365, and network connectivity. • Administered Active Directory, creating and managing user accounts, and resetting passwords. • Monitored and resolved tickets within agreed SLAs, ensuring minimal disruption to operations. • Used remote access tools to troubleshoot and resolve issues on end-user devices. • Escalated complex issues to the 3rd line support team and provided detailed reports for resolution.
Responsible for Windows 10 & VDI support transition and post migration support Responsible for the build/ imaging of physical Windows 10 desktop PCs and laptops Responsible for the physical installation of hardware at user desks (monitors, PC, webcam etc), as well as the handover of laptops to users Liaison with other technology teams to ensure any build issues are resolved Provide technical support during Windows 10 VDI/ physical PC testing phase Provide post-migration technical support Resolve Windows 10 issues generated via Support ticket management system Liaison with other technology teams across the firm to ensure all issues are
Support staff to use computers programs and systems Diagnosing and resolving software and hardware faults Assembling, installing, configuring and upgrading computer systems Creating user accounts and resetting password Responsible for the physical installation of hardware at user desks Repairing and Maintaining IT equipment, including computer, laptops, printers and projectors Diagnosing and resolving software and hardware faults Assembling, installing, configuring and upgrading computer systems Assisting the technician to patching network cables from PCs/laptops to