Toronto, Ontario, Canada
I am deeply passionate about problem-solving. Throughout my career, I have been driven by my intellectual curiosity to find answers to the most pressing questions. Whether it’s finding a perfect song for a film or finding a rare product for a rocket, I’ve been able to quickly uncover a customer’s pain point and identify a strategic solution. To accomplish this, I focus on delivering key outcomes, building amazing teams, and quickly adapting new learnings. With my refined skill set, I bring customer-centric mindfulness that enables firms to innovate and thrive. I’ve enjoyed working in many customer-centric positions throughout my career in client relationship management, business development, digital marketing merchandising, tech & custom software development, call & contact centre management / operations, technical sales, B2B / B2C sales, real estate wholesale and FMCG distribution. Visual Communication Designer by education. Other interests include art & history, global politics, architecture, music and culinary. My skillset is a combination of: • Business Process Operations • Management Consultancy • Customer, Partner, and Client Relations • Sales Management • Project Management • Marketing and Brand Strategy • Leading Acquisitions and Nurturing. • Client-Centric Business Processes • Sales and Lead Generation • Outbound Outreach • Inbound Lead Management Please feel free to contact me via LinkedIn. I’m always looking forward to an insightful conversation over coffee, a call, or even better, a round of skydiving!
- Spearheaded the development of Tkxel’s outbound lead-generation engine, driving increased market penetration and accelerating client acquisition. - Negotiated and renewed contracts with existing accounts while implementing structured client-retention plans to enhance long-term revenue stability. - Increased sales-pipeline efficiency by 35% through data-driven outreach workflows and automation strategies. - Conducted discovery calls, presented tailored proposals, and delivered case-study-driven demos to C-level executives across North America, UK and MENA region. - Collaborated with cross-functional teams to ensure seamless project delivery and exceptional customer-success outcomes. - Recruited, trained, and mentored a team of SDRs and Junior Account Executives, strengthening outbound performance and sales effectiveness. - Performed market research and data validation to guide prospecting strategy and target segmentation. - Developed customized proposals addressing client pain points while aligning technology solutions with key business objectives. - Converted Marketing Qualified Leads (MQLs) into qualified opportunities by initiating high-value discovery discussions with SMB, SME, and enterprise clients.