County Dublin, Ireland
Founder | Digital Transformation Strategist | Global Thought Leader | Author | Keynote A strategically focused Founder, Digital Transformation Strategist, and an Executive Management Consultant with an MBA and the rare distinction of being one of only 140 ITIL Masters globally. As a Business and Technology Leader and Fellow of the Irish Computer Society (ICS), I have a proven track record of delivering mission-critical business objectives and outcomes by aligning people, process, and digital technologies with core corporate strategies. I specialise in navigating the complexities of digital transformation and have a reputation for successfully recovering distressed, business-critical programmes. Working directly with the C-Suite and Executive Teams, I design and deliver strategic programmes of work and initiatives necessary to transform their corporate objectives into measurable results including revenue growth, efficiencies, operational resilience, and organisational change.
Founded a strategic advisory practice specialising in digital transformation, cloud strategy, and operating model evolution for leading global enterprises. Delivered high impact programmes across financial services, pharma, technology, utilities, and public sector organisations, including AIB, Amgen, BOI, Cisco, Dell, Ericsson, ESB, Fidelity, HPE, IBM, IQVIA, LeasePlan, McAfee, Stryker, VMWare and Zurich. #DoingDigitalRight ๐๐๐๐๐ โ ๐๐ฅ๐จ๐๐๐ฅ ๐๐จ๐ง๐ฌ๐ฎ๐ฅ๐ญ๐๐ง๐ญ, ๐๐ก๐๐ง๐ ๐ & ๐๐ซ๐๐ง๐ฌ๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง Appointed as a strategic advisor to evaluate and redesign global service operations as part of a multi year transformation towards a Centre of ITSM Excellence. Developed the target operating model (TOM), improvement roadmap and governance approach, partnering closely with IQVIAโs delivery management teams who owned execution. Supported senior ITSM leaders with targeted coaching and advisory oversight throughout all programme phases. ๐ ๐๐ ๐๐ โ ๐๐๐ช๐ฎ๐ข๐ฌ๐ข๐ญ๐ข๐จ๐ง ๐๐ฎ๐ ๐๐ข๐ฅ๐ข๐ ๐๐ง๐๐ ๐๐๐ฏ๐ข๐ฌ๐จ๐ซ Engaged as a specialist advisor to support commercial and market due diligence for the acquisition of a โฌ100M Irish IT services company. Contributed deep familiarity with the Irish and UK technology landscape to shape the investment view. ๐๐ฅ๐จ๐ฎ๐ ๐๐ง๐ ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐๐ญ๐ซ๐๐ญ๐๐ ๐ฒ ๐๐๐ฎ๐๐๐ญ๐จ๐ซ ๐ฐ๐ข๐ญ๐ก ๐๐ฎ๐ซ๐ฎ๐๐๐๐ฆ Served as an exclusive global trainer and examiner for the Professional Cloud Service Manager certification. Delivered training programmes to thousands of learners worldwide, maintaining a 98% pass rate and 99% satisfaction score, helping individuals and teams strengthen their cloud and digital capabilities.
Mark presents and keynote regularly at local and international conferences, seminars and webinars.
๐๐ฅ๐จ๐๐๐ฅ ๐๐ซ๐๐ง๐ ๐๐๐ฏ๐๐ฅ๐จ๐ฉ๐ฆ๐๐ง๐ญ: Expanded global reach through strategic podcasts, research reports, and interviews, positioning CCC as a primary authority in digital learning and certification. ๐๐ฎ๐ข๐ฅ๐๐ข๐ง๐ ๐๐ฅ๐จ๐๐๐ฅ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ข๐๐ฌ: Cultivating a worldwide network of partners and experts to champion digital literacy and modern cloud standards. ๐๐ซ๐จ๐๐ฎ๐๐ญ ๐๐ง๐ง๐จ๐ฏ๐๐ญ๐ข๐จ๐ง: Led the launch of executive-level learning products covering Cloud, IoT, Big Data, AI, and Blockchain. ๐๐ก๐จ๐ฎ๐ ๐ก๐ญ ๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉ: Host of the CCCTalks podcast, engaging with global industry leaders to understand emerging trends and navigate the complexities of digital disruption across people, process, technology and culture.
Appointed to lead the recovery of a high-risk, mission-critical separation programme during the GSK / Haleon demerger. ๐๐ข๐ฌ๐ญ๐ซ๐๐ฌ๐ฌ๐๐ ๐๐ซ๐จ๐ ๐ซ๐๐ฆ๐ฆ๐ ๐๐๐๐จ๐ฏ๐๐ซ๐ฒ: Successfully realigned an recovered a distressed global initiative involving cross- functional teams covering the US, India, Ireland, UK, and Poland. ๐๐ง-๐๐ข๐ฆ๐ ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ฒ: Delivered the programme on budget and within the critical timeframe for demerger. ๐๐๐๐จ๐ ๐ง๐ข๐ญ๐ข๐จ๐ง: Awarded a formal commendation for the significant turnaround and leadership of a complex, multi-national team.