Almere, Flevoland, Netherlands
20 years as Project Manager and Lead in Customer Experience and Operational Excellence roles, 12 years in R&D Telecom as Project Manager and Hardware Engineer. I will put all my energy, skills and experience at work to grow people, teams and organizations, and to help create a supportive and customer-focused environment. I thrive in a technical environment... I love to be able to use my expertise and skills in an organziation which has a true impact on wellbeing of people and strives for a more sustainable future. Customer Support, Technical Support, Customer Experience, Program Manager, Project Management Office, Program Management, Process Improvement, Six Sigma GB, ITIL v3, Agile, Knowledge Management (KCS v6), Change Management, Project Manager in large-scale projects, leading multi-disciplinairy international teams.
Leading international team of Process Improvement specialists, Project Managers, Business Analysts, Trainers and Coaches to implement Continuous Improvement projects and Customer First Culture in Customer Experience Operational Teams
Managing international team of Knowledge Management specialists, Project Managers, Business Analysts Leading and Managing various continuous improvement and integration projects
Managing team of improvement specialists, project managers, business analysts
Leading various projects with R&D Optical Networking Group Member of system architecture-team
Development of various telecom related hardware, such as NT1, transport system circuitry, test-systems.