France
Entrepreneur minded, consultant in IT, security and audio visual. In addition to that, and due to my prior experience, strong in building and management of a Sales or Sales support teams. Strong experience in : - Pre- and postsales support - Farming - Motivating others - Management by exemple - Contract Management Spécialisations : ITIL v.3
Franchise FCA, leader de la rénovation thermique de l'habitat en France. Spécialiste Isolation Thermique par l'Extérieur, Isolation de combles, menuiseries, ventilation.
Widely called Service and Delivery Management, the Service & Contract Managers are the main contact of our customers during the "run" phase of the contract. As such, they are accountable of the Customer Satisfaction, and responsible of the overall management of the Service aspects of the relationship. I am currently in charge of a team of 7 Service & Contract Managers
In charge of setting up and defining a professional Service Management function for Major account over the southern region