Ryde, England, United Kingdom
In 2026 Blue Marble Research, Pye Tait Consulting and Qa Research united into a single agency - Navigator Insight.
As Head of Utilities, I led on Traverse's work across the water and energy sectors. I am an experienced mixed-methods practitioners, with a strong track record of supporting clients in the utilities sector. At Traverse, we specialise in working on complex and controversial topics, and are adept at distilling complex information in a way that makes it easy for the public to understand – from theft of gas to company financing and supporting broader understanding of societal issues such as net zero transition. We ensure that decision-makers have the information that they need on the views and concerns of stakeholders, based on effective engagement and data, to take robust and informed decisions. We believe that an inclusive society that works for everyone must be based on good evidence, and the voices of citizens. Our work spans research, engagement, consultation and evaluation. You can find out more about our work on www.traverse.ltd, whether you’re looking for an expert practitioner in one of our disciplines, or someone with deep experience in your sector.
As a Research Director at Accent my focus is on establishing our expertise and reputation in the Financial Services sector, as demonstrated through the development of long-term, trusted partnerships. In addition, designed and delivered national and international projects across a range of sectors, including utilities, transport, and professional services, and across multiple business and policy areas, including NPD, pricing, service optimisation and regulatory research.
Management of ad-hoc studies in customer engagement and consultation, New Product Development, market sizing and brand potential among B2B and B2C audiences for clients including Thames Water, Personal Accounts Delivery Authority and a private equity firm. Management of projects at all stages from quotation and project design through to fieldwork management, report writing and presentations. Delivery of presentations to board-level audiences. Built experience in the use of deliberative research techniques - on a project around a new desalination plant – including focus groups with taste tests and an all day workshop with 50 members of the public and key staff from the client.
Associate Director at Consensus Research, now trading a Breaking Blue. Management of key accounts including Aviva Investors, NS&I, Standard Life and E&Y and research programmes such as the syndicated Investment Funds Survey Management of national and international quantitative and qualitative studies (customer satisfaction, segmentation, syndicated tracking studies and New Product Development) among B2B and B2C audiences for clients including NS&I, Aviva Investors, Zurich, Swiss Re and other key clients Chair of our group-wide Online Research Task Force, with the aim of promoting the use of online technologies within the Group as well as increasing sales of online research projects. Pioneered the use of online focus groups within the business