Olivia Luca

IT Project Manager | UIUC Alumna

Greater Chicago Area

About

As a meticulous project manager at Epic, I was involved with the development and implementation of various applications including Radiology, Endoscopy, and Breast Imaging. At Northwell Health, the largest health system in New York and one of Epic's largest clients, I led a multidisciplinary team to align software development with end-user and C-suite specifications, ensuring a seamless transition by the end of the 3+ year project. Additionally, I held multiple internal leadership roles and have supported over 6 healthcare system customers nationwide. Currently pursuing a Data Science Certificate. I graduated Magna Cum Laude with High Distinction from the University of Illinois at Urbana-Champaign, earning a B.S. in Psychology, a B.A. in Spanish, and a minor in Portuguese.

Experience

  • AI Trainer & Evaluator Expert at Scale AI
    2024 - Present · 2 yrs 6 mos

    - Evaluate and refine AI-generated content to ensure accuracy, quality, and compliance with project standards. - Label and annotate datasets to train large language models, following detailed guidelines and quality standards. - Provide structured feedback on model performance while maintaining consistent attention to detail and effectively managing task queues to meet strict deadlines.

  • Epic (2 yrs 1 mo)
    • Application Coordinator for Northwell Health Implementation
      2023 - 2024 · 1 yr

      Interventional Radiology & Endoscopy - Led a team of 20+ Radiant & Lumens analysts, consultants, and trainers during Northwell Health's enterprise implementation of Epic. - Ensured adherence to build wave timelines and gathered necessary cross-application information, preparing workflow demonstrations, and conducting on-the-spot demos to address questions from end-users, C-suite members, and analysts. - Proactively steered agendas, workgroup presentations, analyst meetings, weekly and monthly status reports, as well as follow-ups to ensure the successful implementation of software solutions for Northwell Health. - Led and presented the weekly Procedural Workgroup, Endoscopy Workgroup, and bi-weekly Interventional Radiology Workgroup where build decisions were discussed and finalized with end-user experts, C-suite members, and analysts. - Hosted and led daily office hours for Lumens and IR analysts, consultants, and trainers to assist with build and training-related questions, ensure completion of integrated area tasks, and to set up playground environments for practice, helping them navigate different workflows and build in Hyperspace and Text. - Held exam reviews with analysts and trainers during their Epic certification training.

    • IT Project Manager
      2022 - 2024 · 2 yrs

      Radiant & Lumens Applications - Presented the FDA updates pertaining to the Mammography Quality Standards Act (MQSA) in March 2023 to an audience of over 700 healthcare end-users, customers, analysts, and hospital department heads. Articulated the implications of these regulatory changes on Epic's software, emphasizing the necessary adaptations to ensure continued compliance. - Within the internal Green Light Group, I helped drive the company-wide endeavor to standardize all training materials utilized by end-users learning Epic for the Radiant and Lumens applications. This involved consolidating existing materials into standardized formats, devising practice guides tailored to each end-user type, and rigorously testing and diagnosing all practice and assessment materials within the live software environment. - Provided software module training for Epic new hires, as well as on-site support for radiology and endoscopy end-users during critical project stages including go-lives, technical dress rehearsals, charging support, and end-user shadow charting at healthcare institutions.

    • Radiology & Breast Imaging Go-Live Floor Support for City of Hope
      Nov 2023 - Nov 2023 · 1 mo

      Significantly reduced support tickets while helping end-users at City of Hope, ensuring that patients received timely treatment during go-live.

  • University of Illinois Urbana-Champaign (Champaign, Illinois, United States)
    • Division of Intercollegiate Athletics Tutor
      2021 - 2022 · 1 yr

      Tutored athletes in: - Statistics - Data Science - Health Statistics - Psychopathology - Abnormal Psychology - Spanish Grammar - Contemporary Nutrition

    • Research Assistant - Second Language Acquisition and Bilingualism Lab
      2021 - 2022 · 1 yr

      PI: Dr. Silvina Montrul - Worked closely with PI and graduate students as the sole undergraduate RA, contributing to research methodologies, data management, administrative tasks, and publication preparation - Head of recruitment for the Second Language Acquisition and Bilingualism Lab, recruiting bilingual children and parents for studies, as well as RAs for lab work - Conducted experiments with children and adults in both Spanish and English - Diagnosed and fixed Qualtrics HTML code for graduate research studies

    • Clinical Research Assistant - Youth, Emotion, Development & Intervention Lab
      2020 - 2022 · 2 yrs

      PI: Dr. Benjamin Hankin - Managed the analysis, cleaning, entry, and organization of longitudinal clinical data with Qualtrics, SPSS, and Microsoft Excel - Coordinated efforts to maximize participant retention for a longitudinal depression study - Examined child- and parent-report audio & written clinical interviews for discrepancies - Conducted literature reviews on stress, self-esteem, and peer crowd identification during adolescence

  • Research Assistant - Cognitive Development Lab at New York University
    2021 - 2022 · 1 yr

    PI: Dr. Andrei Cimpian - Supported research on political psychology, gender differences, and inference bias in children - Tracked participant and study data using REDCap, Qualtrics, and Microsoft Excel - Diligently bot-checked emails of potential participants to ensure accuracy and suitability

  • Psychology Research Assistant - Language Acquisition Lab at University of Illinois Urbana-Champaign
    2018 - 2019 · 1 yr

    PI: Dr. Cynthia Fisher - Conducted experiments on infants and children regarding semantics in early language acquisition - Ran experiments testing verb-syntax comprehension as evidence of early abstract syntax - Entered, coded, and transcribed visual and auditory experimental data  - Learned to operate automatic eye-tracker