San Francisco, California, United States
I’ve worked extensively in global process improvement and sales enablement, including supporting a Sales team of over 600 while developing comprehensive, end-to-end sales training documentation, building the knowledge bases from the ground up, and managing sales collateral. My expertise includes streamlining workflows, implementing scalable processes, and supporting operational excellence to drive efficiency. Having worked in both start-up and fast-paced industries like Cybersecurity and Biotech, I thrive on optimizing systems and collaborating with stakeholders to achieve impactful results.
Delivered comprehensive Sales Onboarding training, playing a pivotal role in documenting and refining sales processes, particularly during the transition from Salesforce Classic to Lightning. Provided biweekly system update release notes for the Sales team, ensuring clear communication of key changes. Collaborated with key stakeholders, including Sales, Business Systems, Product Management, Trade Compliance, Marketing, and other operational teams, to drive alignment and process optimization. Played a key role in building a new knowledge base from the ground up, providing end-to-end Sales documentation and support for the global sales team. Acted as the go-to resource for Sales-related inquiries and process support, ensuring consistent and effective operations. Supported the migration and reimplementation of critical business systems, including Salesforce CPQ, Salesforce Communities, Partner Portals, and proprietary technologies. Managed complex stakeholder relationships to ensure smooth transitions and adoption.
Oversaw the sales pipeline, ensuring the development of comprehensive reports and dynamic dashboards for weekly sales meetings. Spearheaded sales enablement initiatives to proactively identify and resolve operational challenges, streamline workflows, and establish KPIs to drive continuous performance optimization. Ad hoc: Supported marketing efforts by managing website content, creating marketing materials for social media campaigns aligned with current trends, and developing new campaigns while tracking and analyzing performance results.
Delivered customer-focused reimbursement support to patients, pharmacists, physicians, and the internal salesforce, managing complex cases in a fast-paced, high-volume environment. • Educated, informed, and assisted patients and providers to navigate through the reimbursement process for Esbriet Access Solutions. • Identified and facilitated referrals to alternative coverage options and financial assistance programs for patients who are underinsured or require co-pay assistance. • Managed all steps, timing and outcomes during appeal process. Completed written communications to patients and other external parties on appeal progress. • Identified barriers to reimbursement and continually identifies and recommends program efficiencies to promote high quality of work by Access Solutions/GATCF staff. • Educated, informed, and assisted patients and their families as well as other related external or internal parties on how to navigate the appeals process.
Supported the Head of Operations in ensuring seamless day-to-day management and coordination. Oversaw scheduling/meeting preparation and communication flow to streamline operations and optimize efficiency. Collaborated with cross-functional teams and handled sensitive information with professionalism and discretion.
Research lab focused on how meaning is acquired, represented, and used during language comprehension. Duties included researching and comparing the frequency of violent/negative words in the Quran and Christian bible, studying its correlation with human language cognition, and relating/verifying such empirical findings to social norms in North America.