East Lansing, Michigan, United States
I’m currently studying advertising management and sales leadership at Michigan State University, driven by relationships and team development. I thrive in fast-paced environments where creativity and communication lead to success. I’m always eager to collaborate and learn - let’s connect!
Delivered weekly presentations and pitches on assigned financial topics to strengthen communication, analytical, and sales presentation skills. Participated in professional networking events with Jackson’s sales leaders and executives to gain insight into financial services, relationship management, and career development. Managed live inbound customer calls to direct clients to appropriate business lines, providing high-quality support aligned with Jackson’s top-ranked service standards. Attended weekly workshops to expand product knowledge, develop financial literacy, and enhance collaboration within team-based projects. Partnered with program mentors and peers to explore strategic solutions in retirement planning and financial advising, supporting Jackson’s mission to help clients achieve financial freedom for life.
Collaborated with account managers to support both chain and independent accounts across the Lansing market, including Meijer, Kroger, gas stations, liquor stores, restaurants, and bars. Executed cooler resets, placed signage, and built eye-catching incremental displays to enhance product visibility and drive sales for brands like High Noon and Monaco. Practiced consultative selling by introducing new products to accounts, overcoming objections, and building rapport with buyers and store managers. Independently managed a sales route, pre-planned weekly visits, placed orders, distributed POS, and maintained detailed account records. Attended general sales meetings, sampled new products, and engaged in sales training focused on the 10 steps of a sales call and effective territory management.
Maintained knowledge of beverage and snack offerings, including new items and promotions, to effectively upsell and promote sales. Broke record sales on the first day of work, while raising the percentage of gross and net sales as high as 767.5% throughout the entire season. Processed sales transactions accurately, handling cash and credit card payments while maintaining a balanced cash register and working alone for as long as 14-hour days. Managed several large-scale corporate events and outings, handling beverage orders and efficiently serving up to 3,500 guests in high-pressure environments.
Responsible for managing seating within the entire restaurant and rooftop while preparing table setups and handling 3-hour wait lists with constant use of exceptional customer service skills. Took orders to go and managed phone calls by utilizing proper communication skills to enhance customers' dining experiences. Monitored over 1500 orders daily and assembled them, while conducting order transactions, delivering food across the restaurant, communicating with kitchen staff when there was an issue with orders, and ensuring the customers were satisfied. Supervised and trained new employees by exercising good work ethic and leadership skills.
Managed the front desk and seating arrangements for the entire restaurant, while only working with one other hostess at a time which taught independence and responsibility. Worked through COVID-19 learning to use proper safety skills and ensured all sanitation standards were especially met during these times for all takeout orders.