Olivia Wolf

Director of Customer Service

Nashville, Tennessee, United States

About

I have worked since 2013 in the transportation/logistics industry, fulfilling multiple roles from dispatching to brokerage throughout my career. I first started out in the freight brokerage industry in the DFW area working for a well respected 3PL and continuing later onto customer service. A few years later, I found myself in Nashville, TN working for a large freight brokerage which led me to working as an agent for US1. After 6 years , I have recently accepted a position with Maxx1 as a freight specialist based out of the DFW area. Maxx1 specializes in moving various commodities such as food freight, packaging, scaffolding products, as well as hemp products. We specialize in moving FTL / LTL freight (dry van, hot shots, flatbed, intermodal & reefer) at the best rates possible for our clients and carriers. The most important values to our company, is the best customer service for our customers and the upmost respect to our drivers ! Please feel free to reach out for any quotes or questions!

Experience

  • Director of Customer Service at Maxx 1
    Apr 2025 - Present · 1 yr 3 mos

    Maxx1 - home based in the Dallas/Ft Worth metroplex, strives to provide transportation needs for various commodities all over North America including Canada and Mexico. We strive to create and maintain long term strong customer relationships as well as with our carrier partners. Currently , being the Director of Customer Service, I am here to assist clientele with their logistics needs and manage their transportation departments. Give me a call or email any day & anytime! [email protected] 817-917-1691

  • Independent Agent at US 1 Network
    Oct 2018 - Apr 2025 · 6 yrs 7 mos

    Lone Wolf Logistics, LLC focuses on finding transportation needs - LTL, FTL (dry van, flatbed, intermodal, reefer) for various accounts across the country handling freight business in dry foods, automotive parts, wood / lumber, and steel scaffolding parts. Many of these accounts, I have serviced for 5+ years! "Operating since 2005, in St. Augustine, FL., US 1 Network provides insurance, working capital, safety and technology support and administrative services to a wide range of transportation and logistics entities nationwide. These entities or members consist of independent and entrepreneurial truck and sales agents, fleet owners, affiliated carriers and dedicated broker carriers."

  • National Account Sales Manager at US1 Brokerage and Transportation
    Jul 2022 - Dec 2024 · 2 yrs 6 mos

    US 1 Brokerage focuses on finding transportation needs - LTL, FTL (dry van, flatbed, intermodal, reefer) for various accounts across the country handling all types of freight business from dry foods, automotive parts, wood / lumber, and steel scaffolding parts. US 1 Logistics, LLC, operating since 2005, in St. Augustine, FL., is a provider of Nationwide Van, Refrigerated, Intermodal Drayage, and Brokerage Services.

  • Sales Account Manager at Nolan Transportation Group (NTG)
    Jan 2018 - Sep 2018 · 9 mos

    Working at NTG , I specialized in moving FTL, LTL, containers, and intermodal shipments while maintaining customer and carrier relationships. I also specialized in rating spot freight for large customer accounts day to day as well as orchestrate the operations in tracking shipments and communicating any issues/concerns to our customers.

  • Customer Service Manager at BCB Transport
    Oct 2013 - Feb 2017 · 3 yrs 5 mos

    During my employment at BCB, I was able to obtain the full work experience of a Customer Service Representative. The work entailed communicating daily with 15-20 customer accounts for Texas local companies and also companies across the country. Some accounts included Alcon Labs, Johnson and Johnson, and LG Electronics. Being a customer service representative also required maintaining and managing these accounts daily by tracking freight, updating customers on any issues/specific information, booking freight for trucks in desired lanes and sometimes figuring rates for desired lanes as well to increase revenue. In January of 2015, when the Customer Service Department was newly established,I also learned how to manage scheduling appointments on multiple TMS systems such as LeanLogistics, Oracle, and McLeod.