Cardiff, Wales, United Kingdom
● Supervised a team of up to 15 staff ● Drove further financial performance targets and successfully maintained profitability ● Oversaw health and safety responsibilities, including training programmes for new staff members ● Supported senior management with data entry, reports and rota planning
● Managed day-to-day bar and front of house operations for walk-in customers and larger, pre-booked parties alike. ● Organised and hosted weekly trivia quiz nights to drive engagement and encourage footfall ● Became confident with handling third-party discourse to establish further trade with suppliers
● Oversaw team expansion and management ● Prioritised key aspects of the daily procedures to ensure efficient shifts during busier periods ● Primary contact for customer compliments and complaints ● Became profoundly familiar with the necessities of hospitality business, such as property and equipment management ● Awarded my own personal license at age 22