Auckland, Auckland, New Zealand
I have spent the past 10+ years dedicated to providing exceptional customer experiences. I'm thrilled to keep growing in this field and making a positive impact on people's lives.
- Managing customer service/ information counter - Attend to shoppers' and tenants' enquiries and feedback - Assist in sale and redemption of Gift Vouchers - Assisting the Marketing Manager with Marketing tasks such as writing website blogs, creating video content for LynnMall social media channels. - Handle administrative duties e.g. Counting the float daily and updating the cash report, sending emails to customers, filing and keeping data in storage
- Welcomed guests to the front desk and engaged in friendly conversations while conducting check-in process - Issued room keys to guests upon check-in and answered questions about proper use - Received incoming calls and coordinated with hotel staff to fulfil requests and resolve issues - Collaborated with housekeeping and maintenance staff to address and mitigate facility issues - Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
- Answered phones to direct callers, schedule appointments and provide general office information - Obtained scanned records and updated to database - Assisted with payroll preparation and entered data into cumulative payroll document - Oversaw office inventory by restocking supplies and submitting purchase orders - Maintained office safety by screening visitors, updating logs and issuing temporary passes - Organised conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs - Made travel arrangements and reservations
- Met and interacted with people from many different cultures around the world - Served guests with enthusiastic, helpful demeanour to promote positive, memorable experiences - Juggled several tasks in a timely manner - Worked in a strong team environment - Used quick thinking and problem solving on a daily basis - Handled complicated and changing situations regularly - Dealt with cast member and guest requirements on a daily basis
- Engaged positively with each customer, providing professional and polite support for sales and service needs - Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items - Counted cash, made change and stored coupons to keep organised and balanced cash register drawer - Calculated pricing, applied discounts and collected payments to process transactions - Established good customer relations and excellent service to build and retain loyal customers