United Kingdom
I’m an operations and client success specialist with a background in navigating high-stakes, regulated industries like insurance and clinical trials. My focus is on making complex, high-volume workflows run as efficiently as possible while keeping the client experience simple. Fluent in English, French, and Spanish, I’ve spent my career supporting international stakeholders across the EMEA and LATAM markets. I’m comfortable acting as the "bridge" between technical internal teams and global clients. A few things I’ve focused on: Efficiency: At Chubb, I helped implement AI-enabled tools that cut down manual errors and improved turnaround times. Coordination: At Parexel, I managed the logistics and communication for global clinical meetings. Adaptability: Currently coordinating client-facing events in London, managing fast-paced delivery in a high-pressure environment. I’m now looking to bring this mix of operational grit and relationship management to a Customer Success or Ops role within the SaaS/Tech space.
Manage end-to-end delivery of private events, acting as primary point of contact for clients and ensuring seamless execution across venue teams.
• Managed over 400 multilingual submissions monthly across UK, French, and Iberian markets, ensuring compliance with regional standards. • Piloted and trained an AI automation platform, enhancing operational accuracy and speed in collaboration with IT. • Strengthened data accuracy and workflow efficiency through quality control and process optimisation. Concluded my role in Aug 2025 to relocate and pursue new international opportunities.
• Coordinated international clinical trial meetings across EMEA, LATAM, and APAC for up to 1,000 participants. • Developed and managed event websites using Cvent CMS, ensuring seamless registration and stakeholder approvals. • Oversaw participant logistics, including flights and accommodations, while adhering to strict pharmaceutical compliance. • Acted as the primary client liaison, providing weekly updates and efficiently managing participant inquiries.
• Managed over 100 multilingual reservations daily, ensuring precision and enhancing customer satisfaction. • Responded promptly to inquiries via email, social media, and booking platforms, fostering clear communication. • Analysed occupancy and booking trends, providing insights that increased midweek occupancy rates.
• Delivered tailored English lessons to diverse learners, enhancing language skills from A1 to C1 levels. • Prepared students for Cambridge English exams, resulting in a 30% increase in pass rates. • Cultivated a multicultural classroom environment that promoted active participation and confidence. • Adapted teaching methods to effectively engage students of varying ages, from teenagers to adults.