United Kingdom
I am a highly personable graduate from the University of York (BA Business and Management with a Year in Industry). I have completed the Customer Development Graduate Scheme at Nestlé. I now work as a Senior National Account Manager for Sainsbury’s in the Confectionery category.
Sainsbury’s Confectionery
Nisa Confectionery
Out of Home Confectionery
Dealt with a fleet of over 140 cars, where I worked, alongside a team, through the logistics of car rental from initiation to completion. Often involving a great deal of problem solving and task prioritisation, due to the fast- paced nature of the industry. Customer service was paramount and involved selling insurance bundles and creating strong rapport with multiple consumers on a daily basis, tailoring every insurance plan to each individuals’ needs in a polite and efficient manner. My branch consistently hit high level sales targets. Chosen to be a Team Leader in Customer Service, where my team achieved 90% customer service satisfaction, a 12% increase from when I took on the role. I used my initiative and implemented a reward scheme to promote and influence a positive customer culture. Underwent extensive marketing with several local corporate accounts, where I cultivated and built professional relationships. Within six months, I had analysed local market trends and increased referrals for 3 local companies by 20%.
Organised the display of merchandise and promotions in the store window, requiring a strong attention to detail and a creative eye. Dealt with all customer interactions, including advising on appropriate purchases thanks to extensive product knowledge, contrastingly, resolving customer complaints and returns. Organisation of stock control, involving cross referencing and analysing the success/failures of out of season products and their ability to be sold in line with current trends and consumer preference.