Olivia Baxter-Lloyd

Client Relations | Process Improvement | Onboarding & Operational Support

Greater Cardiff Area

About

Hi 👋 I'm Liv, the Customer Success Administrator at Cadre Advisory Ltd. My career has centred around supporting people and helping businesses succeed. For over five years, I worked closely with entrepreneurs, start-ups and small businesses, supporting their growth through customer service, operations, community engagement and business support. This experience gave me a strong understanding of the real challenges businesses face at different stages of their journey. Today, I combine that experience with a passion for customer success and operational excellence. In my role at Cadre Advisory, I support client relationships, onboarding, business processes and day-to-day operations. Helping to ensure both clients and colleagues have the support they need to achieve their goals. My background in customer service, hospitality, community management and business support has given me a versatile skill set. This allows me to adapt quickly, build trust and contribute wherever I'm needed. I'm particularly passionate about supporting growing businesses. I'm always keen to connect with professionals, business owners and individuals who share a passion for growth, collaboration and continuous improvement✨. Pop me a DM or get in touch if you'd like to know more about what Cadre can do for you 😊. [email protected] | 029 2010 4111 | www.cadreadvisory.co.uk

Experience

  • Customer Success Administrator at Cadre Advisory
    Jun 2026 - Present · 1 mo

  • Welsh ICE (Caerphilly, Wales, United Kingdom)
    • Community & Space Manager
      Apr 2023 - May 2026 · 3 yrs 2 mos

    • Receptionist
      Jan 2021 - Apr 2023 · 2 yrs 4 mos

      My role at ICE covers keeping an eye on the day to day reception, meeting rooms and coworking. I am the first point of contact for enquiries. I help people on their first day at ICE right through to the launch of their business. If I can't answer your question I can direct you to the team member that can! In addition to that, I look after the admin and sign up for memberships that ICE offers, whether it's having a Registered Address with us or setting up Unlimited Coworking Membership I am always happy to help where I can.

  • Silver Service Waitress/Bar Waitress and Housekeeping at Manor Parc Country Hotel
    Jun 2017 - Jan 2021 · 3 yrs 8 mos

  • Waitress at ACE CATERING SERVICES LTD
    Sep 2019 - Nov 2020 · 1 yr 3 mos