Bradford, England, United Kingdom
With a background as a Debt Management Coordinator, I bring extensive experience in debt collection, card payment processing, ecommerce transactions, and financial account management. I have worked closely with major banks, credit providers, and financial institutions, ensuring compliance with regulatory standards while supporting customers through sensitive and often complex financial situations. My earlier career in a high‑volume contact centre strengthened my ability to handle challenging conversations, resolve issues efficiently, and deliver a consistently high standard of service. This combination of frontline customer support and specialised financial expertise allows me to manage risk, maintain accuracy, and build strong, trust‑based relationships with clients and customers alike.
Client Support Manager — Beauty & Personal Care Manufacturing As Client Support Manager (CSM) at Orean Personal Care Ltd, I’ll be responsible for leading client relationships across the beauty and personal care sector, ensuring seamless communication, project delivery, and exceptional service throughout the full production lifecycle. My role focuses on: • Client Partnership — acting as the primary point of contact for brand partners, building strong, trusted relationships that support long‑term growth. • Project Coordination — overseeing product development timelines, ensuring briefs, samples, approvals, and production stages run smoothly from concept to completion. • Operational Excellence — collaborating closely with internal teams (R&D, production, quality, logistics) to deliver high‑quality products efficiently and on schedule. • Problem‑Solving — proactively identifying challenges, resolving issues quickly, and maintaining a positive client experience at every stage. • Brand Support — helping beauty brands scale, innovate, and bring new products to market with confidence. In this role, I’ll be combining relationship management, operational coordination, and industry knowledge to support both established and emerging beauty brands — ensuring they receive exceptional service and a smooth production.
Managing various Debt Management Agencies administration tasks and management of the department ensuring ecommerce tasks are maintained and managed on a day to day basis. Liaising with (DMA's) trained qualities with Excel spreadsheets and external portals to support debt free lives for customer's.