United Kingdom
My diverse experience, ranging from sales to mental health support, reflects my adaptability, strong work ethic, and commitment to positive change.
• Managing high volume of inbound and outbound calls efficiently. • Providing accurate and reliable information promptly. • Meeting personal/team targets consistently. • Identifying customer’s needs and providing solutions. • Building rapport with customers to ensure a positive and customer-centric experience. • Creating and managing tickets across internal data system. • Organising and monitoring inboxes. • Ensuring all GDPR guidelines are adhered to.
• Delivering one-to-one keywork sessions. • Coaching service users to help them articulate their aspirations and ambitions. • Ensuring service users’ views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive. • Assessing and monitoring the risks presented by service users to ensure they can keep themselves safe and, where possible, continue their development. • Recording in-depth incident and accident reports, sharing any concerns with the wider team. • Supporting service users in managing their occupancy agreement and adhering to house rules, in preparation for their move on into independent living. • Dealing quickly and effectively with any non-compliance issues. • Answering telephone and email queries and maintaining contact with relevant team members and third-party organisations. • Strong negotiation skills and ability to handle sensitive information and discussions.
• Greeting & serving a diverse range of customers • Dealing with customer complaints & enquiries • Cash handling money • Assisting store open and closes • Increasing sales • Reaching KPI targets • Dealing with telephone queries