Frankfurt, Hesse, Germany
Have you ever watched families reunite at airports' arrivals areas? Are you as excited about connecting the world? Aviation has come a long way and there is still much to be done to use the resources we have more carefully. Digitalization can contribute to this important journey. My team of SaaS portfolio and data delivery experts in Siemens Logistics are proud to manage 360° SaaS applications for aviation operations stakeholders, such as airports, airlines and ground handlers. My own journey in the aviation industry started almost 20 years ago, having successfully managed major digitalization projects from procurement to application and process management at an international airline group.
Managing the development of new procedures and concepts, trainings and manuals, supporting our regional management and handling agents and ensuring our customers enjoy a seamless journey and a great product experience on the ground. Coordinating the development and implementation of new customer service technologies and systems in a multi-channel environment, such as DCS (Amadeus Altéa), self-services (e.g. kiosk, internet and mobile/app check-in), systems at POS (credit card terminals, mobile counter, sales tools), loyalty programmes (Miles&More) and CRM.
Managing the development of new procedures and concepts, trainings and manuals, supporting our regional management and handling agents and ensuring our customers enjoy a seamless journey and a great product experience on the ground. Coordinating the development and implementation of new customer service technologies and systems in a multi-channel environment, such as self-services (e.g. kiosk, internet and mobile/app check-in), systems at POS (credit card terminals, mobile counter, sales tools) and mileage redemption from loyalty programme (Miles&More).
Managing the overall project of sourcing and implementing a single departure control system (check-in, boarding, load control) for all four Thomas Cook Airlines, serving +12m customers per year at +60 airports in TC group's network (2014).
Assisting to Vice President Airport Relations preparing data and presentations for public consultations re airport expansion. Benchmarking ticket surcharges of low-cost carriers and actual cost. Supporting contract negotiations ground handling in Hamburg and Istanbul. Writing newsletter articles and preparing team events. Conducting data research of transfer passengers, TC Group volumes, etc. Developing of a contract data base
Assisting the management in Quito, Ecuador locally and from German branch office in Passau, presenting at trade shows CMT Stuttgart, CBR Munich and ITB Berlin. Answering customer's and journalist's inquiries by mail, e-mail, fax and telephone, continuous communication with the local offices in Quito, Lima and La Paz, stock control, monthly accounting and regular reporting. Coaching of other students