San Francisco, California, United States
As a Product Operations Manager, I’m focused on building scalable systems that align cross-functional teams and drive product success from strategy through execution. My experience spans early-stage startups to established organizations, always rooted in operational excellence, data-informed decision-making, and user-first thinking. At HouseCanary, I led the product management efforts for a critical new feature—defining user requirements, developing the release plan, and coordinating teams across product, engineering, and client success to ensure a smooth launch. This hands-on experience taught me how to translate high-level goals into actionable roadmaps. To streamline internal workflows and elevate product planning, I created and managed a JIRA board that centralized client and prospect feature requests. This not only improved quarterly planning but also tightened the feedback loop between product and end-users. Beyond execution, I championed customer enablement by establishing a self-service Zendesk portal, giving clients the tools to report bugs, request features, and access FAQs—reducing support load and increasing client satisfaction. Specialties: Product Launch Strategy · Cross-Functional Collaboration · Product Roadmapping · JIRA & Zendesk · Agile Execution · Client Success · Strategic Planning · Data-Driven Decision Making · Process Optimization · Knowledge Management
• Drove cross-functional roadmaps across Engineering, Product, Operations, and Legal to scale platform integrity products • Led end-to-end rollout of critical products, leveraging data-driven insights to optimize go-to-market strategy and safeguard $30M+ in annual revenue • Partnered with Product and Engineering to translate operational insights and user pain points into product enhancements, improving platform reliability and trust • Defined and tracked key performance metrics, enabling faster iteration cycles and effective prioritization of product initiatives
Courtyard Ventures is a student-led, ~$1M venture fund for to invest in the most innovative startups at UC Berkeley • Sourced pre-seed and seed stage founders and evaluated their founding teams and potential TAM • Embedded fund with Berkeley’s startup ecosystem by attending demo days and on-campus makerspaces Learn more here: https://medium.com/@courtyardventures
Project Equity is a non-profit facilitating sale of businesses from retiring owners to employees by providing low-cost debt to employees • Established foundational investment sourcing and evaluation processes to review 200+ partnership opportunities • Built new process to identify and score potential investments with $0.5M to $1.5M EBITDA • Modeled targets’ five-year pro-forma financials to determine loan payback feasibility and ability to generate dividends • Identified a fifty employee company to invest in, deal executed in July 2024
Sloane Street Partners is a search fund seeking a B2B SaaS business to buy and grow (purchased FileOnQ in September 2023) • Led landscape analysis in commercial real estate SaaS industry (one of three prioritized industry verticals) • Built SWOT analysis of potential investment in B2B real estate SaaS company for investment committee review
HouseCanary is a B2B2C real estate marketplace powering $200M+ in real estate transactions/month • Managed client accounts, including JPMorgan Chase, Finance of America, and Caliber Home Loans • Established and managed a ‘Feature Request’ JIRA board to systematically gather input from the sales team, prioritize features based on customer needs and align product strategy with business objectives • Obtained client testimonials for marketing, including two public webinars and two press releases
Founding client success manager for HouseCanary's ComeHome platform. ComeHome is the leading co-branded customer engagement platform for financial institutions who provide home loan products. I was the primary point of contact for clients, leading client teams through implementation and ongoing success by aligning with their goals, managing delivery of product, and identifying opportunities to cross-sell. • Launched and managed growth from one to eight accounts • Maintained a 0% churn rate • Created customer rollout plans to grow from zero to >40M end users invited to platform • Led product management efforts for the launch of a critical new feature, including documenting user requirements and coordinating cross-functional teams to ensure successful delivery • Interviewed and trained three additional Client Success team members • Synthesized client feedback to strategically influence positioning and product development