Columbus, Ohio, United States
Goal-oriented WFM Leader with a demonstrated track record of building trusted global operational support teams. Extensive knowledge of workforce management and financial metrics with proven expertise in driving efficiency while reaching servicing targets. Thorough understanding of metrics and operational drivers and their impact on cost and quality across the organization. Proven track record of building trust with key stakeholders and operational leadership in a global setting. Specialties: Team Leadership, Performance Analysis & Efficiency Gains, Service Level Management, Partner Management, Operations and Financial Metrics, Budgeting, Capacity Planning, Workforce Management Tools, Avaya CMS, Six Sigma, MicroStrategy