India
I Understand the technological needs of the future and look forward to foster development by applying my skills and expertise to make an advanced and sustainable tomorrow..
* Established and maintained strong relationships with global clients, serving as the primary point of contact to facilitate their successful adoption and ongoing use of Trekea’s cloud based platform and mobile application, FieldLogs . * Conducted in-depth customer research to understand business needs and requirements, ensuring the implementation of customized solutions aligned with client objectives. * Managed multiple implementation projects, leading roadmap planning and collaborating closely with R&D, engineering, technical, and testing teams to achieve timely and high quality deliveries. * Defined clear, actionable requirements for new features and enhancements, working within an Agile environment to support iterative development. * Provided prompt and effective customer support, addressing inquiries and coordinating with Development and Technical teams to resolve ad-hoc requests and issues. * Created and maintained detailed documentation and reports, updating resources based on evolving business processes and ensuring alignment with organizational standards. * Lead a team of consultants and contributed to the growth of the company by taking an active role in the recruitment process, including shortlisting candidates and conducting interviews to select suitable Consultants.
- Provided assistance in Transit, Pre-Flight and Service / Daily checks, Troubleshooting and component change required in turnaround of K.L.M and K.L.M’s Customer Aircrafts. - Experience on different variants of the following aircrafts, • Airbus A320, A330, A350, A380 • Boeing 737, 747, 767, 777, 787 - Providing feedback to customers regarding the Aircraft status and work carried out, through the set feedback process / Maintenance management softwares. - Assisted in audits and the closure of findings.
- Provided assistance in Transit / Pre-Flight and Layover inspections, OOPS tasks, Higher checks, servicing and component change required in turnaround of the following aircraft, • Airbus A320-251N, A321-251NX, A320-232 • Boeing 787-9, Boeing 737-8 - Mentoring trainees and new joiners regarding work flow process and local airport procedures. - Actively involved in planning & allocating manpower.
Mass layoffs due to COVID-19 pandemic.