Oliver R. Theilig

Customer Service Manager // Executive MBA // Engineer

Hamburg, Hamburg, Germany

About

Experienced aviation passionate with dual grade (Engineering+Executive MBA), strong customer-centric attitude; track of experience in Leadership, International Sales, Operations, Performance Management and Contract Negotiation + Execution. Successful leader in leveraging cross-functional synergies and growth potentials, alongside with mentoring high-potentials. Fluent in German (mother tongue), English (primary business language) and French (negotiation level).

Experience

  • Customer Service Manager SAFRAN Helicopter Engines at Safran
    Dec 2022 - Present · 3 yrs 7 mos

    Responsible to manage a 30+mEUR international customer portfolio wallet to turn operational excellence into customer satisfaction and loyalty. Actively provide aftersales-solutions to helicopter operators: from Support-by the-hour (SBH) contracts to field services, spare parts, module exchanges and full engine MRO.

  • Sales and Business Development Manager at Element Materials Technology
    Apr 2021 - Apr 2022 · 1 yr 1 mo

  • Business Development Aerospace at SGS
    Oct 2016 - Dec 2019 · 3 yrs 3 mos

  • Executive Interim Manager at AAA GmbH
    Oct 2015 - May 2016 · 8 mos

    Interim executive role overlooking ops, finance, HR, IT and business development.

  • Director Sales CF34 Engines MRO at MTU Maintenance Berlin-Brandenburg GmbH
    Aug 2011 - Feb 2015 · 3 yrs 7 mos