Sydney, New South Wales, Australia
I’m a strategist with a deep belief: organisations transform best when they start with their customers and people. Over the last 15 years, I’ve helped some of the world’s most recognised brands across banking, airlines, retail, beverages, shipping, and tech rethink how they operate by anchoring change in what truly matters. My journey started face-to-face with 850+ in-home customer interviews across 24 countries. Those conversations weren’t just research. They were lessons in empathy, behaviour, trust, and decision-making. They taught me how people feel about companies and why that matters more than ever. Today, I bring those insights into corporate teams translating human truths into organisational momentum. My focus is simple: align strategy with real-world needs, shift mindsets, and build capabilities that last.
BTS is a consultancy specialising in the people side of strategy across 37 countries. For over three decades BTS has been working with organisations to create profound and lasting impact on their people through Leadership, Sales, Customer, Coaching, Strategy Alignment and Innovation. We help the world’s leading companies turn strategy into results.
Lindstrom Company is an insights-driven consulting firm working with global corporations to transform their business through culture. It is led by Martin Lindstrom, a Time magazine Influential 100 Honoree and author of the the NY Times Bestsellers; Buyology and Small Data.