Lagos State, Nigeria
I keep the chaos out of operations so founders and fast-growing teams can focus on what they do best—scaling. From people to processes, I manage the moving parts that make businesses run smoothly (and actually stay sane while doing it). With experience spanning ecommerce, logistics, car security, and service-based operations, I specialise in coordinating teams, executing projects, and improving business workflows. My work supports operational clarity, better decision-making, and timely delivery, without losing sight of quality and customer satisfaction. 🔹 Project Management Experienced in planning, prioritising, and executing tasks using tools like Trello, ClickUp, and Google Workspace. I track progress, manage timelines, and ensure projects move forward with structure and purpose. 🔹 Process Improvement & Efficiency Skilled in identifying gaps and designing systems that improve team performance. I’ve written SOPs, created onboarding resources, and scaled operations by managing growing teams and locations. 🔹 Team Leadership & Coordination I assign tasks, host stand-up meetings, and support team members across locations. I’ve onboarded and trained new hires and maintained seamless communication between technicians, customer service teams, and management across 12+ branches nationwide. 🔹 Communication & Stakeholder Management I serve as a communication bridge between staff and leadership, ensuring clarity and alignment. I also handle customer support across platforms including WooCommerce, WhatsApp Business, and social media, ensuring satisfaction from inquiry to delivery. Tools I work with: Zapier| Trello | ClickUp | WooCommerce | G-suite | Seller Central | WhatsApp Business | Canva | Excel | Asana 📩 If you need an Operations Manager who brings structure, clarity, and consistent execution to your team, let’s talk. Please message me here or email me at [email protected] for a faster response
🔹 Overseeing operations across 12+ locations nationwide, coordinating multiple technician teams and optimising job flow. 🔹 Recruiting, onboarding, and training new team members to support regional expansion. 🔹Managing customer requests for various advanced car services: tracker installations, glass fortification (ballistic film), ceramic tint, tyre fortification, and dashcams. 🔹 Leading the launch and management of AutoSecure’s online store, listing products, fulfilling orders, and supporting customers post-purchase. 🔹 Standardising documentation processes, creating user manuals, and ensuring that team members followed best practices in service delivery. 🔹 Recording daily and monthly sales data, tracking job completion, and preparing reports for management. 🔹 Onboarding customers to the Autosecure app, walking them through setup, real-time tracking, remote controls, and more. 🔹Providing direct support across WhatsApp, social media, and phone, resolving issues and answering customers' questions. 🔹 Scheduled installations and followed up with customers to confirm job completion. 🔹 Maintaining a friendly and professional tone across all communications to build trust and improve conversion.
🔹 Assisted customers with placing orders and sourcing hard-to-find Nigerian products for delivery abroad. 🔹Managed product listings and categories on WooCommerce, ensuring accurate descriptions, pricing, and inventory updates. 🔹Provided customer support across WooCommerce, social media platforms, and messaging apps, responding promptly to inquiries and processing orders. 🔹 Oversaw international logistics, coordinating the secure packaging and shipping of goods to various countries. 🔹 Managed the company’s Amazon Seller Central account, including order processing, inventory management, and dispute resolution. 🔹 Collaborated with local suppliers and vendors to source quality products across food, hair, clothing, and souvenir categories. 🔹 Supported promotional efforts by creating product bundles, designing Christmas hamper brochure content, and assisting with campaign planning.