Brussels Metropolitan Area
At P&V Group, a leading Belgian insurance group, I play a key role in modernizing IT operations, strengthening vendor partnerships, and scaling digital innovation across business-critical domains such as Managed Application Services, Salesforce, data integration, and cloud enablement. I bring a pragmatic, results-driven mindset and a strong grasp of both technical and organizational dynamics. Whether addressing budget constraints, navigating complex delivery models, or engaging with senior stakeholders, my thinking remains structured, strategic, and anchored in real-world priorities. I'm deeply committed to professional growth, both for myself and those around me. I completed Cambridge University's Chief Technology Officer Programme, including certifications in Business Analytics, Strategic Thinking, and FinTech Innovation, and hold an Executive MBA from Antwerp Management School. These experiences continue to shape how I lead, communicate, and evolve the IT function. I hold cross-cultural and global experience in employee relations and customer management. Beyond technical skillsets, I value clarity, connection, and culture. Whether providing strategic input or offering candid feedback, I strive to balance professionalism with a human touch. I care deeply about learning, inclusion, and building resilient teams that thrive on trust and shared purpose. If you’re interested in exchanging perspectives on leadership, transformation, or innovation in complex environments, feel free to connect.
As Service Manager, I prioritize establishing and maintaining effective working relationships with key stakeholders, both internal and external, to ensure the delivery of high-quality IT services. This includes managing and resolving any service-related issues or escalations in a timely and efficient manner. In addition, I work closely with the Competence Manager to identify training needs and develop training plans for the IT resources within the delivery teams. I am responsible for ensuring that the skills and competencies of the IT resources align with the needs of the organization and the asset roadmaps. To ensure the smooth operation of IT services, I regularly monitor and report on the performance of the delivery teams against agreed upon SLAs and contracts. I analyze performance data to identify areas for improvement and implement corrective actions as necessary. As Service Manager, I am also responsible for vendor management and contract negotiations with external parties. I ensure that all contracts and SLAs are reviewed and agreed upon in a timely manner, and I work closely with the legal and procurement teams to ensure compliance and maintain a beneficial partnership with vendors. Ultimately, I am accountable for the overall performance of the IT staff within the delivery teams. I provide guidance and support to my team, fostering a positive work environment and promoting professional growth and development. Overall, I am committed to delivering high-quality IT services.
As the main coordinator / SPOC for the delivery of IT project portfolios, I acts as the reference point of IT for a project portfolio, he leads the PMs in terms of technical solutions and resources, I monitor the development teams and provides a term vision (12 months) in the sequencing of projects and the use of IT capabilities to ensure the ensure the coherence of the project portfolio and optimize the use of IT resources.
Managing a team responsible for project and post-delivery support and technical as well as quality assurance activity’s & member of the digital (innovation) team
Managing a team responsible for project and post-delivery support and technical as well as pre-sales activity’s
Head of Delivery and Support - Western Europe and Africa Managing a team responsible for project and post-delivery support and technical as well as pre-sales activity’s
Managing a team responsible for the deployment in the Western Europe and Africa region
Responsible for the activity’s in Belgium
originally assigned to Swiss later based in Belgium assigned to Belgacom