Abuja, Federal Capital Territory, Nigeria
I am a detail-driven and people centered Customer Relationships Management and IT Support professional, passionate about helping businesses build meaningful client experiences, while keeping their systems running smoothly. With hands-on training and in CRM tools and practical experience using platforms like HubSpot, Freshdesk, Slack, Google Drive, and Loom, I support teams by streamlining communication, managing customer pipelines, resolving technical issues, and ensuring no lead or client falls through the cracks. I understand that behind every ticket, task, or inquiry is a real person, hence I approach every interaction with empathy, clarity, and professionalism. My background in research writing sharpens my analytical thinking and documentation skills, while my experience as a French tutor and event anchor strengthens my communication, confidence, and ability to engage diverse audiences. I bring structure to operations, calm to challenges, and consistency to service delivery. I am particularly interested in supporting founders, startups, and growing teams who need a reliable Virtual Assistant, CRM Support Specialist, or Customer Service Representative committed to excellence, responsiveness, and continuous improvement. If you are in search for a professional, who combines technical support skills with strong communication and client relationship management, I would be glad to connect and explore how I can support your organisation's growth.
Coordinated cross-functional team efforts to deliver a data driven alumni engagement strategy, ensuring alignment with project goals, timeline and stakeholder expectations. • collaborated with research team members to analyze engagement gaps, synthesize data and translate findings into actionable solutions. • Supported project planning and execution by contributing to key deliverables including stakeholder analysis, communication plans and engagement frameworks.
Appointment scheduler, customer support agent and ticketing manager
Responsible for planning and execution of lessons for French language subjects. Responsible for the graduating class in the senior secondary as their mentoring and form teacher. Coordinated and groomed students for intra and inter school debates. Financial Secretary for teachers welfare association and the secretary for staff forum.