Knighton, Wales, United Kingdom
Entrepreneur in my career and at home, my ambition is to drive innovation and create a culture where every idea has a fair chance to make meaningful difference in people's lives. To achieve my goals I combine my technical and design skills, passion for start ups and business education and use them to create tools, processes and products for internal and external customers. In my recent work I have developed and scaled internal service tools now used across entire portfolio of brands within my organisation, conducted cost-benefit analysis for investment options in the current customer base and contributed to the end to end build of quote and buy journey for the medium size product as a part of the agile team.
Lead BA across four Scrum teams delivering mortgage technology and fintech solutions in a fully remote environment. Facilitate discovery workshops, roadmap planning, requirements elicitation and stakeholder alignment. Deliver user stories, API specifications and UAT support. Act as SME for clients and mentor junior BAs while supporting adoption of GraphQL, Vue.js and modern delivery practices.
Delivered business analysis across insurance products and operations. Supported product launches, release cycles and process improvement initiatives. Built automation tools and proof-of-concepts using AWS and Vue.js technologies.
Performance Optimisation: Support business performance to achieve and exceed operational targets and cost savings across two brands. Worked with various internal and external stakeholders, including Operations, CIO, Category, Digital, Risk, Business Intelligence, Software Suppliers and Pricing teams Developed a tool that unlocked efficiency and saved over £4,000 in FTE costs in 10 months, has been endorsed by CEO and helped DL4B to reach final of nationwide engagement awards Coordinated iterative test and learn activity across operations which helped to optimise processes and achieve cumulative savings of £70,000 in FTE costs. Developed electronic call prompts which unlocked £40,000 savings in print costs Proposed to use Kanban principle in defect management, which allowed to find several complex pricing defects previously not traceable in the reports. Reduced defect investigation time by 30%.
In a team of two we have explored food and beverage sector and validated the idea of discount platform. During these project I have developed a fully functional website suitable for sharing food and beverage discounts. We have successfully signed up 11 venues to develop a product together as well as marketed this service to students in Bristol. Further exploring the business idea, I have joined Entrepreneurial Spark organisation, which provides comprehensive support and facilitation to entrepreneurs. Such collaboration helped me to advance various skills, including market research and understanding of the customer's pain, leadership and emotional intelligence, idea validation, sales pitch, value proposition and more. Finally, active participation in this venture helped to critically assess the opportunities and made me more aware of business challenges related to planning and product development.