Joseph Oh

Senior Client Success Manager at Similarweb // Customer Centric | Solutions-Oriented | Data-Driven

Singapore

About

I believe that knowledge is king and that there can never be enough learning to be done. Stay humble, stay hungry and stay curious.

Experience

  • Senior Client Success Manager at Similarweb
    May 2024 - Present · 2 yrs 2 mos

  • Customer Success Manager at Ogury
    Aug 2023 - May 2024 · 10 mos

  • Key Account Client Solutions Lead - Regional Branding at TikTok
    May 2021 - Aug 2023 · 2 yrs 4 mos

    As the Client Solutions Lead for the Consumer Electronics Industry, I help to build scaleable industry wide insights and strategies, while growing my book of accounts. Highlights: • I developed a Account Growth Framework to test the co-relation between increased engagement and incremental revenue. Worked closely with the BPM team to execute the framework on 1 account which resulted in 508% BiM to BiM revenue growth. • Through consultative selling that aligned with my clients' objectives and needs, as well as fostering strong relationships with both clients and the agency team, I was instrumental in enabling the team to achieve an average sales attainment of 106%, with the highest BiM attainment reaching 151%. • In May 2022, I was appointed as the Consumer Electronics Industry Lead based on my exceptional performance record, comprehensive product knowledge, and in-depth understanding of my clients' industry. Under my supervision, the Consumer Electronics vertical saw a 40% Y-o-Y revenue growth.

  • Customer Success Manager at Integral Ad Science
    May 2019 - Apr 2021 · 2 yrs

    Managed agency and client marketing teams on both regional and global accounts. Responsible for increasing revenue by ensuring client retention, cross selling/up selling, providing QBR and supporting sales on new account pitches. • Through pre-sales consultation, execution troubleshooting and providing data driven insights during QBR, I was able to build strong relationship with my clients. It resulted in achieving above 100% revenue targets every quarter and helping IAS in maintaining above 80% market share in SEA. • Collaborated closely with agency client to spearhead an agency wide workshop, educating them about the basics, importance and value of media verification. Resulting in increased client interest and adoption.

  • Client Servicing Manager at Innity
    Dec 2018 - May 2019 · 6 mos

    • Liaised with Malaysia and local teams to ensure timely creative adaptations and campaign execution. • Provided monthly and ad hoc performance review for client’s campaigns. • Contributed in a major pitching process of a key account. • Exposed to business development, met up with publishers to onboard them into the Innity network.