Canada
Top 5 strengths, according to Strengths Finder 2.0: 1. POSITIVITY - Upbeat and can get others excited about what they are going to do! 2. WOO - Loves the challenge of meeting new people and making a connection with another person. 3, COMMUNICATION - Finds it easy to put thoughts into words; A+ conversationalist and presenter. 4. INPUT - Craves to know more. Often likes to collect and archive all kinds of information. 5. ACHIEVER - Has a great deal of stamina and works hard. Takes a great satisfaction from being busy and productive.
• Authored user testing criteria and scenarios to focus on the user's problems with existing workflows. • Facilitated user test sessions and synthesized the outcomes to actionable problem statements for the team to solve. Prioritized these outcomes based on roadmap requirements and launch milestones.
• Implemented and iterated on the process for Continuous Delivery (CD) alongside the Director of Technology • Defined the delivery manifesto to increase the benchmark for quality and gave tangibility to the word "quality" by introducing continuity to each point in the production process. • Resourced a network of Project and Product Managers to expand the bench of contractors. • Eliminated time tracking as part of the process and estimation efforts. Worked with operations to have new business opportunities focus on milestone deliverables and effort/value on a per sprint basis.
• Managed a team of web and iOS developers and designers for Kickstarter's subscription service, Drip • Integrated User Testing (both in-person and via Lookback.io) into recurring Sprints and the hypothesis method for defining new features • Established the requirement for user experience journeys throughout the Drip process, and extended this throughout Kickstarter • Introduced process for design demonstrations to the wider team for early feedback • Created a growth plan to carry through to launch from Drip's beta period • Cultivated relationships with beta users (creators) via user testing and discovery conversations • Mentored teams outside of Drip on adopting an iterative, and agile process as well as how to run stakeholder-heavy workshops • Planned a solution to get a subscription service App into the App Store for a truly creators-only release
• Introduced Release Notes to sprint cycles • Mentored and regulated the sprint retrospective process across the PM team PRODUCTS: 1 Music Marketplace, The Vancouver Club CLIENTS: Coromandel, Luvo, BC Gov COMMUNITY: - 1:1 PM Mentorship
• Completed the Certified Scrum Master course (via Agile42). • Deployed 18 projects varying from websites, chatbots and custom CRMs. • Introduced agile method into the agency workflow by tightening feedback loops with clients. • Refined the workshop event storming process with the team. • Introduced a new time tracking tool with effective forecasting reports and collaborated with the internal tech team to create a product for weekly and monthly blasts to ensure hour accuracy from the team. • Re-organized google drive and migrated us to Team Drives to mitigate ownership issues with internal file sharing CLIENTS: Rocky Mountain Bicycles, TELUS, The Polygon Gallery, Yocale, The Vancouver Club, Hirepool, Tacofino, ALC, The Jim Pattison Group, Intracorp, Finn.ai, Pattison Sign Group, Income Access COMMUNITY: - VDPM Meetup Group: The Rise of Emoji'nal intelligence - January 8, 2017 - Managing Digital Products Panelist at Brainstation - January 11, 2018
• Developed a hands-on training program for new Optimization Coordinators and QA coordinators. • Revised the Optimization Coordinator's production process for more efficient output. • Created a streamlined communication process for the design pipeline. • Assisted with the on-boarding of new hires to WiderFunnel, ensuring they had the proper information on how their role interacted with the strategy team and the entire production process. • Managed client relationships as the sole contact for multiple accounts. • Coordinated learning resources for internal, personal development for teams and individuals. • Part-time speaker on the WiderFunnel process at digitally-focused education outlets such as BCIT, Brainstation and RED Academy. • Organized, lead, and reinvigorated internal learning programs such as monthly Lunch & Learns and a book club. CLIENTS: HD Supply, weBoost, Sport Chek, Julep, GAW Miners, Displate, Telestream, Saje PRODUCTS: Liftmap
• Assisted the Lead Strategist in developing and executing planned A/B tests. • Briefed and oversaw designers, developers and web analysts on test variations. • Prepared PowerPoint decks to communicate strategic decisions and analyses. • Presented strategies to clients. • Managed account relationships with clients and conduced on-site visits for happy relations! • Reinvigorated communication breakdowns and motivated all teams involved to continue to success. • Analyzed and reported on results and data from Optimizely, Google Analytics, CrazyEgg, Clicktale etc. • Disseminated knowledge and experience to the rest of the team wherever possible. Actively contributed to discussions, brainstorming sessions, and internal presentations. • Ensured projects constantly have an experiment live, and maintain a steady workflow to conquer deadlines - while ensuring the production team's sanity. • Completed the Optimizely Platform Certification. CLIENTS: Loot Crate, Julep, Telestream