Philippines
I specialize in billing and revenue operations within SaaS environments, with a focus on making complex systems and workflows actually work in practice. My role has evolved from support into owning billing systems, contract workflows, and cross-functional initiatives across Monetization Engineering, Legal, Sales (GTM), and Support teams. I work closely with engineering on pricing and billing logic, ensuring contracts, provisioning, and invoicing behave correctly end-to-end. Some of the areas I focus on: - Billing systems and contract-to-cash workflows - Monetization logic, pricing, and provisioning accuracy - Cross-functional process improvements across GTM, Legal, and Engineering - Identifying and resolving system-level issues that impact revenue I’m particularly interested in roles where I can continue to bridge the gap between systems, operations, and real-world customer impact - especially in fast-scaling SaaS environments.
- Act as primary billing subject matter expert across Engineering, Finance, and GTM, advising on billing logic, contract behavior, and monetization workflows - Own billing systems alignment for cross-functional initiatives, ensuring accuracy across contract workflows, provisioning, and invoicing - Partner with Monetization Engineering on pricing and billing logic, identifying edge cases and preventing defects before release - Drive root-cause analysis of high-impact billing issues, translating customer-facing problems into system-level fixes - Led operational improvements that reduced billing-related support volume by ~50% - Act as escalation owner for complex billing scenarios, making decisions on contract, credits, and system behavior - Improved escalation routing and internal workflows, reducing resolution time and operational friction
- Managed complex billing scenarios across GTM teams, ensuring accuracy of invoicing, credits, and contracts - Collaborated with Engineering and Support to improve billing workflows and reduce operational friction
- Delivered high-quality support across email and chat channels, consistently performing as a top contributor
UK Financial
Canadian Telco • Handles pilot group for any client projects • Officer-in-charge in escalating account issues (works directly with client/internal team) • Officer-in-charge in the absence of the Supervisor and Account Managers • Recommends process improvements to both internal and clients • Handles up-trainings • Six Sigma team member
Canadian Telco • Inbound customer service representative • Provides basic troubleshooting of devices • Handles complaints, credits, account management and billing disputes