Doylestown, Pennsylvania, United States
With over 20+ years of experience in business process re-engineering, performance reporting, and analytics, I have a proven track record of delivering value, impact, and customer satisfaction for clients across various industries and regions. I leverage my expertise in SaaS, artificial intelligence, robotics, and ERP technology, as well as design thinking and agile methodologies, to deliver consumer-grade services and technology that orchestrate intuitive and seamless experiences for employees in their moments that matter. I am a collaborative leader working with diverse thinkers in high-performing teams to implement innovative technology and deliver services that align with the business strategy and goals. I also have extensive experience in managing acquisitions and divestitures, ensuring smooth transitions and integrations for all stakeholders. I am passionate about cultivating out-of-the-box thinking, empowering and fostering continuous improvement and learning.
Leading Capgemini’s practice for HR Technology, HR and Payroll BPO Services in North America across all global business lines. Responsible for solution design, sales and delivery of Capgemini’s global HR transformation, technology and service delivery capabilities. Client engagements include designing and implementing a new HR target operating model, service delivery model and SaaS technology stack (e.g. SAP SuccessFactors, Workday, ServiceNow) to deliver on an improved candidate and employee omnichannel experience with measurable value and outcomes through Capgemini’s global delivery centers.
Responsible for leading a company-wide transformation program that supports the development of a regional shared services center in the Americas, serving the Airbus divisions, subsidiaries and affiliates in the United States, Canada, Mexico and Latin America. This includes a new service delivery model for shared services from a best-value location in the Americas region that leverages existing and future technologies to execute robust processes in Procure-to-Pay, Hire-to-Retire, Payroll, Order-to-Cash and Record-to-Report. The program will leverage and enhance Airbus’ capabilities to deliver integrated shared services across multiple business units and regions optimizing the use of service center locations globally.
Led global service delivery hubs with team of 65 employees across Manila (Philippines), Prague (Czech Republic), Florida, and New Jersey. Delivered on continuous improvement initiatives using Design Thinking concepts in partnership with process owners across HR and Payroll service catalog spanning talent acquisition and onboarding through total reward and benefit administration for 125K+ employees. • Reduced overall support and headcount requirements, in global delivery organizations by delivering on and improving year-end compensation planning process in Workday for 10K+ managers in over 75 countries. • Provided transparency for 10K+ employees in more than 15 separate deals during acquisitions and divestitures by developing playbook for global services with standardized processes. • Transformed workforce administration by implementing artificial intelligence solutions in sourcing of talent and robotics. • Mitigated risks by enhancing talent acquisition processes and systems to be compliant with new General Data Protection Regulation (GDPR) requirements in Europe, Middle East, and Africa (EMEA). • Eliminated legacy systems and saved cost, streamlined management of global employees, and improved end-user experience for 45K+ employees. Made business case, collaborating with IT and Finance, gaining senior executive approval of funding to implement Cloud solution for North America and Brazil as system of record.
Responsible for designing new delivery model for HR and Payroll services, standardizing policies and processes, implementing new toolsets and hiring new service delivery teams in dedicated hubs. • Achieved measurable reduction of HR administrative costs by spearheading and directing team of employees and consultants to conduct 10 localization workshops to support global simplification work using Lean/Six Sigma across 64 processes in HR and Payroll taxonomy. • Determined key process indicators (KPIs) for measuring success of new services organization by partnering with global process owners to leverage value stream maps. • Developed technology implementation strategy to enable services across HR, Payroll, Finance and Procurement using customer journey maps. Implemented contact center technologies in Manila, Prague and Tampa. Implemented Salesforce as employee and customer facing portal, ticketing system, and knowledge base.
Responsible for sales and delivery of consulting services in support of outsourcing business. • Sold $60M transformational Human Resources Outsourcing (HRO) for Bristol Myers Squibb (BMS) by serving as program lead: - Implemented large scale, global HR and Payroll systems spearheading team of 100+ IBM consultants in US, India, China and Europe, standing up service centers in Manila and Budapest. - Integrated global workforce data into one BMS portal accessible by employees, managers, HR and Payroll professionals globally. - Earned Top 100 Global Sales Executive Award. • Led business case development as well as implementations of digital transformations using Agile Method at Kraft, P&G, and Walmart.