Dacula, Georgia, United States
Certifications: CompTIA A+, Microsoft Office Master 2007, Microsoft Certified Technology Specialist (Windows Server 2008 R2, Server Virtualization), CompTIA Network+, Citrix Certified Professional- Mobility (XenMobile 9.0), Citrix Certified Professional- Mobility (XenMobile 10), VMWare AirWatch Associate Accreditation - Enterprise Mobility, VMWare AirWatch Professional Accreditation - Enterprise Mobility Samsung 2023 Knox Associate Certified Google AI Essentials Mobility: Samsung Knox Workspace ONE, AirWatch, XenMobile, Google AI Essentials, SOTI, Google Admin, and BlackBerry Enterprise Server Administration Mobile Device Management (MDM), Mobile Application Management (MAM), and Enterprise Mobile Management (EMM) Manage Android, iOS, Blackberry, and Windows Mobile platforms on a enterprise level Create and deploy polices to manage all mobile device platforms across the board Enforce mobility security to protect company data on the mobile devices
• Manage and implement mobile device management solutions with VMware Workspace ONE • Provide Tier 3 technical infrastructure support services for issues or requests elevated • Respond to requests from internal and authorized external business units promptly • Report of exceptions, concerns, and compliances weekly to senior leadership • Document processes and develop both user and internal guides • Review and troubleshoot log files to ensure optimal performance and resolve issues • Utilize ABM features to secure and manage iOS devices across an enterprise of 10,000 users • Guide best practices surrounding mobile device management • Lead projects for mobility security compliance and efficiency improvements • Provision Android Rugged devices, including app management via Google Play Store