New York, New York, United States
• Defined product strategy based on the company’s mission, business goals, and strategic investment areas. 2024 launches included international expansion to Canada, fleet card support, new ways to manage tokenized cards, enhanced commercial data, and countless API enhancements and new webhook types • Managed team of product managers (ranging from PM to Staff PM levels) to execute the product development lifecycle in collaboration with key stakeholders including engineering, marketing, sales, customer success, and operations • Reported to CEO and part of executive leadership team. Collaborated with cross-functional peers to define company-wide OKRs, ensured alignment and focus of company resources, and crafted product narratives for quarterly board meetings
• Led product vision and strategy for Lithic’s enterprise-focused product, partnering with Head of Product and senior leadership to align on priorities and execute on product and engineering commitments • Oversaw product that delivered 6x growth in annual transaction volume and 100% retention of strategic customers, enabling enterprise-focused product to become our fastest-growing and largest product segment by volume • Built and launched new transaction processing system handling >$XB annual payment volume and >50x peak traffic loads compared to legacy system; defined product requirements and rollout with no major incidents
• Led technical integration of second physical card fulfillment vendor to reduce third-party risk and redesigned customer onboarding; grew monthly physical card output by >200% and shortened customer time-to-market by 75% (4-6 weeks -> 1 week) • Led buildout of card tokenization functionality with card network partner, enabling manual and push provisioning functionality across critical digital wallets (Apple Pay, Google Pay, Samsung Pay); translated into seamless, API-based implementation for Lithic customers • Product responsibility for all elements of API developer experience (endpoints, guides, API reference, client libraries) as Lithic API doubled in size (count of endpoints) in 12 months
- Digital transformation strategy for men's apparel retailer - G&A cost transformation strategy for Fortune 500 global technology company
- Operating model and organizational design for Fortune 500 global insurance company - Full potential transformation and growth strategy for clinical trial services provider - Ten due diligence projects for private equity clients assessing market positioning of companies ranging from auto part providers to chemical manufacturers