Akudo Nwafor Ihejieto

Business Development & GTM Specialist | Sales Operations & Lead Generation | Market Research & SaaS

Nigeria

About

A self-motivated, hardworking, and results-oriented professional with over five years of experience in various aspects of sales management.

Experience

  • Director of Business Development at Applause Research Services
    Sep 2022 - Present · 3 yrs 11 mos

    I was responsible for acquiring new clients and growing revenue across B2B, B2C, and healthcare market research verticals. What I did: Prospected and engaged potential clients across target industries using a research-driven outreach approach Qualified leads by understanding client needs and aligning them with our market research offerings Prepared and delivered proposals and pitch materials to prospective clients Managed a structured sales pipeline from initial contact through to deal closure Collaborated with internal teams to ensure smooth client onboarding and service delivery Conducted outreach to potential partners in the US, Europe and APAC markets to expand business reach

  • Operations Assistant / Guest Service Representative at Lechez Hotel and Catering Services Limited
    May 2020 - May 2022 · 2 yrs 1 mo

    1) Assisted the Operations Manager in overseeing daily hotel activities, ensuring smooth workflow across departments. 2) Supported front desk, housekeeping, and maintenance teams by coordinating schedules and tracking operational tasks. 3) Monitored hotel supplies and inventory, placing orders to ensure stock availability. 4) Welcomed guests warmly, processed check-ins and check-outs, and ensured a seamless arrival and departure experience. 5) Managed reservations, cancellations, and modifications via phone, email, and hotel booking systems 6) Assisted guests with inquiries, and provided information about hotel amenities, local attractions, and travel options. 7) Resolved guest concerns efficiently, ensuring high satisfaction and positive reviews. 8) Coordinated with housekeeping and maintenance teams to ensure room readiness and resolve service issues. 9) Promoted hotel services, upselling room upgrades, dining options, and special packages. 10) Collected and recorded guest feedback to help improve service quality.