Jakarta Metropolitan Area
I am a results-driven business development professional with a strong focus on delivering tailored IT solutions that support digital transformation and operational efficiency across various industries, including logistics, education, and customer service. With a background in administration, marketing, and customer engagement, I bring a well-rounded perspective to identifying client needs and offering practical, scalable solutions. I take pride in maintaining clear communication, strong attention to detail, and a commitment to building long-term partnerships based on trust and performance. Currently, I am part of PT Lintang Utama Infotek, where I support organizations in implementing end-to-end IT solutions designed to enhance productivity, streamline processes, and drive sustainable growth. Open to collaboration and always looking to connect with professionals and organizations who are ready to embrace technology for a smarter future!
I work as an Account Manager in software development, partnering with businesses to turn their operational challenges into scalable digital solutions. - Account Manager specializing in software development solutions for B2B clients - Act as the bridge between clients and technical teams to ensure clear communication and aligned expectations - Translate business requirements into structured development scopes and timelines - Manage end-to-end client relationships throughout the software development lifecycle - Coordinate with developers, engineers, and project teams to support smooth project delivery - Support stakeholders in making informed decisions on digital and system improvements - Focus on long-term partnerships, trust, and sustainable business value - Strong emphasis on communication, accountability, and follow-through - Helping businesses build software that works operationally, not just technically - Bridging conversations between clients and engineers to reduce friction and misalignment - Turning complex needs into clear, actionable development plans - Managing accounts with a focus on clarity, trust, and measurable outcomes - Comfortable working with both technical and non-technical stakeholders
As an Account Manager in a dynamic IT services company, I serve as the bridge between our technical team and clients across various industries—ensuring smooth delivery, strong relationships, and strategic growth. Key Responsibilities: - Client Relationship Management: Act as the main point of contact for clients, from onboarding to long-term support, ensuring satisfaction and loyalty. - Solution Selling: Present tailored IT solutions (e.g., infrastructure, software, security, networking, cloud) based on client needs and industry challenges. - Proposal & Quotation Handling: Coordinate with internal technical teams to prepare competitive offers and detailed project proposals. - Sales Growth & Account Expansion: Identify upselling/cross-selling opportunities and proactively grow key accounts. - Project Coordination: Oversee the service delivery process to ensure timely implementation and client expectations are met. - Pre-Sales Support: Collaborate with solution engineers to deliver demos, technical walkthroughs, and respond to RFPs. - Market & Client Insight: Provide feedback to internal teams based on client pain points, trends, and competitor analysis.
As a Customer Success Specialist supporting English-speaking clients, I focus on building strong relationships, ensuring customer satisfaction, and helping users get the most out of our products and services. Key Responsibilities: - Client Communication: Serve as the main point of contact for English-speaking customers via email, chat, and phone—providing prompt and empathetic support. - Issue Resolution: Address customer concerns effectively by coordinating with internal teams (technical, sales, product) to resolve issues quickly and professionally. - Customer Insights: Collect and relay feedback to product and support teams to improve the overall customer experience. - Retention & Engagement: Monitor account activity to proactively support customers, improve retention rates, and identify upsell opportunities. - Knowledge Management: Help create support documentation, FAQs, and internal resources to improve service efficiency.
As a trusted Insurance Agent, I help individuals and businesses secure their future by offering tailored insurance solutions that align with their unique needs and financial goals. Key Responsibilities: - Client Consultation: Meet with clients to understand their personal or business risks and recommend appropriate insurance products (life, health, property, etc.). - Policy Customization & Sales: Offer personalized insurance plans, clearly explain policy terms, and ensure clients are fully informed before committing. - Prospecting & Lead Generation: Actively seek new clients through referrals, networking, digital channels, and cold outreach. - Renewals & Follow-ups: Maintain regular contact with policyholders, manage renewals, and ensure continued satisfaction.
In my role as Sustainability Assistant, I primarily support project managers and staff through effective administrative coordination to ensure smooth execution of sustainability initiatives. Key Responsibilities: - Managing project documentation, schedules, and communication to support sustainability projects. - Assisting with data entry, tracking, and reporting related to environmental and social compliance. - Coordinating between project teams, internal departments, and external stakeholders to facilitate project workflows. - Organizing meetings, workshops, and training sessions for sustainability programs. - Preparing and maintaining records for audits, certifications, and regulatory compliance. - Supporting continuous improvement by streamlining administrative processes.
As a Planner in a Certification Body, I coordinate and schedule certification audits and assessments to ensure efficient and timely delivery of certification services to clients. Key Responsibilities: - Develop and manage audit schedules based on client availability, auditor capacity, and certification requirements. - Liaise with clients, auditors, and internal teams to confirm dates, scope, and logistics of certification activities. - Maintain accurate records of audit plans, reports, and related documentation. - Monitor and adjust schedules to accommodate changes, cancellations, or urgent client needs. - Support the certification process by ensuring compliance with relevant standards and internal procedures. - Provide clear communication to all stakeholders regarding audit timelines and expectations.