Dhaka, Bangladesh
Senior Business Growth leader with 18+ years of experience across Telecommunications and Mobile Financial Services, combining deep business acumen with strong technical expertise. Proven track record of driving data-led business growth, enabling C-level decision-making, and leading cross-functional teams to deliver measurable business impact. Key Strengths: - Driving data-led business growth across Product, Sales, Digital, and Customer Lifecycle - Aligning analytics and AI initiatives with strategic business priorities - Translating complex data into actionable insights for CXO-level decision-making - Leading high-performing teams and delivering scalable analytics and product solutions - Experienced professional with a mix of business and technical background in Telecommunication & Mobile Financial Service.
Responsibility: • Direct enterprise-wide business performance analytics across Product, Sales, Digital, Regional, and Subscriber Lifecycle domains, providing CXO-level visibility on growth levers and risks. • Drive data-led decision-making by generating actionable insights and ensuring cross-functional execution alignment. • Position analytics as a strategic enabler by translating complex data into clear, impactful business narratives for senior leadership. • Serve as a trusted advisor on performance measurement frameworks across multiple business scenarios and revenue streams. Achievements: • Led end-to-end coordination of Leadership forums, enabling structured, insight-driven discussions across Product, Sales, Pricing, Digital, and B2B—driving clear ownership and execution-focused action plans. • Established the CMO-led daily reporting cadence, ensuring timely performance visibility and accelerating issue identification and corrective actions—contributing to improved execution speed and stronger December revenue performance. • Delivered impactful analytics across revenue growth, GA quality, product/pricing effectiveness, and regional performance, providing early risk signals and actionable insights for leadership decision-making. • Recognized with the BL Game Changers Award for driving high-impact initiatives through strong storytelling, cross-functional alignment, and execution leadership, reinforcing the strategic value of Business Analytics.
• Engage with Product Management life cycle to ensure design, development, launch & growth-drive of Products. • Define data & market research driven Product Strategy of Finance Products. • Conduct research and analysis of competitive landscape, customers, product metrics, and latest Market trends to identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth and conversion • Periodic assessment of Product performance & identify the data-based insights to define the product enhancement scope. • Define the detail Growth plan of Products to ensure the expected performance are achieved. • Collaborate with relevant stakeholders for prompt execution of growth plan. • Conduct in-depth analysis of Market, Product performance trend, Customer demographic pattern, Profitability analysis, Churn & ROI. • Collaborate with relevant stakeholders for successful execution of GTM (Go-To-Market) plan of new Products go-live. • Track Product performance & plan proactive measures to achieve the strategic goals.
Responsibility: • Enhancement of bKash Payment Gateway to cater diversified business needs • Integrate Merchants with the Online Payment System for seamless payment experience Achievements: • On-boarded 200+ Merchants on bKash Payment gateway. • Integration with Uber & Foodpanda.
Responsibility: • Responsible for planning & execution of Strategic Technology projects • Develop full-scale program plans and associated communications documents to achieve strategic goals. Achievements: • Core Platform Primary Site Readiness & Traffic switchover from Old Site • Core Platform Software version up-gradation
Responsibility: •Responsible for Program Management of Bangladesh Account for entire client base(GP, ROBI & Banglalink). •Manage customer expectations and escalations. Develop full-scale program plans and associated communications documents. •Accountable to executive sponsors for schedule, budget, and quality of all program elements. •Controller of Cost, Schedule and Risk •Lead the planning and implementation of respective regional projects in Bangladesh. •Develop and validate full scale project plans. •Manage project budget and project resource allocation. •Project Governance •Provide direction and support to project team. •Quality assurance. •Management POC as local representative in Bangladesh •Implement and manage project changes and interventions to achieve project outputs. •Maintain communication with other groups such as Engineering and Design Projects: • FlexiLoad system up-gradation of GP (Value of 2M USD): Leading a team of 10+ members to deploy the new Flexiload solution which is the most business critical system of GP. Successfully migrated the old Flexiload system of GP with new version having enhanced capabilities. • Mobile Financing Solution of GP (Value of 1.3M USD): Deployment of new MFS solution & migrating live traffic to the new platform. • Interactive Retailer Solution for GP - PowerLoad (Value of .9M USD): Leading the project as Project Manager to provide Innovative solution for GP retailer to promote GP offers. • ROBI-Airtel Easyload Merger project (Value of 1M USD): Its’ a Business critical project of merging the Easyload platform of ROBI & Airtel. I lead the project to ensure the all the project deliverables customer satisfaction. • Banglalink ITop-UP Project (Value of 2.9M USD): Banglalink ITopUP platform is being up-graded to provide enhanced features to both retailers & subscribers. The project scope consists of deployment of both Primary & DR site to ensure geo-redundancy of this business critical platform.
Responsibility: • Ensuring all the Cross Functional dependencies for flawless launch of service • Update Management Committee monthly meeting regarding improvement scope of launched campaigns. • Analyzing the performance of launched services from different angles like Technical performance, Business Performance, Competitor Analysis etc. and provides management a detailed analysis with recommendations • Continuous monitoring of Customer Complaints & Service Performance and ensuring corrective actions • Testing/experiencing the service from the customer point of view • Ensuring all customer service access modes are facilitated & necessary information is published Achievements: • Established PLA process in Robi & aligned all product managers with the new process to launch products in a structured way without delaying Go-to-Market timeline. • Performed pre-launch assessment of 500+ campaigns & ensured zero-defect launch. • Established central UAT Lab in Robi to ensure proper testing & optimum use of resource • Awarded as guiding principle champion on 2015Q1 on ‘I can, I will’ for innovative solution on data-campaign
Responsibility: • Leading end-to-end Analysis of new business initiatives from initiation to product launch thru concept generation, requirement gathering, business feasibility study, financial & regulatory analysis, stakeholder management, vendor management, risk analysis and implementation. • Generate new business initiatives and project delivery by leveraging new technologies like Wi-Fi, Cloud, Big Data, and M2M etc. • Coordinating different functions (Marketing, Finance, Customer Experience, Technology, EPMO, SCM, etc.) within the organization to bring the required harmony to deploy the solutions at the shortest possible time. Achievements: • Jhotpot Balance: Jhotpot Balance is a unique service to provide credit to subscriber based on usage & recharge profile. Lead the deployment of the service in Robi. • Bus ticketing through Mobile: The concept was first of its kind in the industry. Finalized the concept & secured management approval. Potential solution providers were evaluated to finalize business model of mobile based ticketing solution. • Gifting & Recommending platform: Finalized RFP document with all stakeholders & evaluated potential solution providers.
Responsibility: • Assume PM-role for Core network (MSC, HLR), Intelligent Network (IN, OCS) and charging network new deployment & capacity expansion projects. • Implement and manage VAS & Office IT projects. • Follow business process in all roll-out activities and take initiative for improvement to gain efficiency. Achievements: • Standardizing project management process: I worked to standardize project management process & documentation to gain efficiency in project roll-out. • OCS Rollout & Migration: Online Charging System is capable of providing customized features for Pre-paid users. I was key member is OCS rollout & migrating 19.2M Live subscriber from IN to OCS. • Migrating all VAS services & SMSC from IN to OCS: All VAS services communicate with OCS for charging. I lead the migration all ROBI VAS services & SMSC from IN to OCS. • NgHLR Project: New Generation HLR is deployed, which is more reliable and secured for customer data. It ensured 1+1 Geo-redundancy demonstrating more availability for system-level fault or disaster. I lead the project as Project Manager. • Recharge system Up-gradation & Reporting solution enhancement: To ensure customer recharge satisfaction Easyload recharge system is up-graded. Reporting system enhanced to eliminate business risk. I was the project manager of this project. • Roaming service enhancement for Postpiad users: Opt-in service & Daily Unlimited Data Roaming (DUDR) launched to ensure better experience for post-paid roaming subscribers. I lead the project as PM. • OCS & HLR capacity Expansion: I lead projects to ensure additional subscriber capacity of 8.5Mn in HLR & 7Mn in OCS. • New SMSC deployment: I was PM for deployment of 02 new SMSC dedicated for Easyload.
Responsibility: • Develop new application using Java & Spring framework. • Study latest technologies & check feasibility of using them in development. Achievements: • Idea collection software: Therap Ideas is an excellent web application to gather ideas of Therap users. Users can comment on, promote and demote existing ideas. I used annotated Spring framework, Oracle database, Weblogic server and jQuery for this project. • Therap WebOps: Web based project developed to automate works of Therap Operations team. Project is used for daily report tracking. Mysql database, Tomcat server and J2EE are used. • Health Tracking module: Health Tracking is one of the most important modules of Therap application. Users use 13 sub-modules of it to get health related information of patient. My responsibility was to design and develop this module.