Braine-l’Alleud, Walloon Region, Belgium
15 years of experience in different field of the quality such as after sales, product development, production and quality systems, I possess excellent problem solving skills using known quality tools (8D analysis) ability to take decisions based on the facts, good communication skills by building a clear story line and giving clear messages to target audience, outstanding planning and follow-up skills. Strong quality professional skilled in coordinating the multi-functional teams (process qualifications, creation of quality plan, follow-up of quality indicators, approval of work instructions), analyzing quality defects/deviations & resolving them with the technical team. expertise in customer support after the product delivery and handling of quality escapes/recalls/returned products (deviations detected after the delivery to the customer) Lead auditor - AS9100 (norm for the aviation industry) and customer specific contractual requirements.
- Quality focal point for internal and external customers - During the bidding phase of a new contract, analyze the customer quality requirements and identify the potential impact on internal processes - Create Quality Assurance Plan and deploy it within the company - Create the qualification plan of the product (Make + Buy parts) & operators and coordinate/follow-up the qualification activities within the company and manage the communication with the customer - Create FAI planning and coordinate the activities linked to it - Create Customer deliverables per project milestone and coordinate/follow-up the activities to submit all deliverables on time to the customer - Handle customer complaints and perform Root Cause Corrective Actions - Follow-up and report product quality level (concessions/internal defects/ customer audit findings) - Create the template of Certificate of Compliance for the certification team - Handle all repair activities at the customer after the shipment of the parts and coordinate the repair team& communication with the customer - Approve the repair routings/instructions based on drawing requirements and customer specifications - Participate to the concurrent engineering meetings and check and approve the drawings for quality aspects - Give support to perform PFMEA - Perform Product Audit as per contractual and drawing requirements & Perform System Audit as per AS9100 requirements and follow-up of the corrective actions
• Customer concern clarification through analysis of technical reports issued by dealer network & warranty claim data, hands-on investigation of recovered parts, phenomenon duplication and data gather from different sources to confirm the fault occurrence condition. • Lead product quality improvement activity by coordination and follow-up of root cause investigation & the countermeasure study with design, manufacturing plants, and supplier. •Lead Re-occurrence Prevention activity to reflect lessons learned
• Responsible for Process Management (revision & update of internal processes & their indicators ), and performing Internal Audits as Lead Auditor (ISO 9000), • Trainer for Statistical Process Control, Problem Solving Techniques, Quality Function Deployment, and Failure Mode and Effect Analysis (FMEA) • 6 Sigma facilitator, Quality Improvement Team Coaching and assisted the preparation of the required PPAP &APQP documents.
Thesis Subject: Managing Variation in engine characteristics during product development with the help of Variation Mode and Effect Analysis (VMEA). •Facilitator of implementation of VMEA, technical documents preparation and implementation scheme proposal • Organizing the required training about the tool to employees, integration of VMEA in Global Product Development guide of Volvo Powertrain, Sweden