Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Assisted in marketing and corporate communication activities including campaign coordination and content preparation. Supported internal and external communication tasks such as documentation, reporting and presentation materials. Collaborated with team members to execute marketing initiatives and corporate events effectively.
Assisted in daily administrative tasks including patient registration and record management. Handled document filing, appointment scheduling and basic office coordination. Supported clinic operations by managing front-desk communication and customer inquiries.
Assisted customers with the registration process Analyze and organize medicine data and stock.
Major Duties Customer Service: Greeted customers with a friendly attitude, guided them to their tables, and ensured they had an excellent dining experience. Handled customer inquiries, special requests, and resolved complaints promptly to ensure customer satisfaction. Order Management: Took accurate food and beverage orders while recommending menu items to enhance the customer dining experience. I communicated efficiently with the kitchen and service staff to ensure that orders were delivered correctly. Table Management: Set up and cleared tables efficiently during peak hours to accommodate a high turnover of guests. Ensured cleanliness and hygiene standards were consistently met for all dining areas. Cashiering: Managed billing transactions, processed payments, and maintain accurate cash-handling procedures. Team Collaboration: Assisted team members in a fast-paced environment to ensure smooth service operations during busy hours. Key Successes Customer Satisfaction: Consistently received positive feedback from customers for excellent service and attention to detail. Efficiency During Peak Hours: Successfully managed up to X tables simultaneously during busy periods, ensuring prompt service and satisfaction. Exceeding Sales Goals: Upsold premium menu items and beverages, contributing to increased daily revenue. Adaptability: Maintained composure and efficiency in high-pressure situations, such as holiday seasons and special promotions.