Calgary, Alberta, Canada
Results-oriented and influential Transformation leader and Senior IT Project/Program Manager experienced in partnering with executives to deliver end-to-end modernization strategies and execution at scale, gained through progressive leadership experiences in a global, Fortune 500 energy company and consulting roles. VALUE PROPOSITION: I help organizations modernize complex technology landscapes and unlock business value through cloud, AI, and large-scale transformation programs. I specialize in delivering programs that sit at the intersection of technology, business strategy, and operational risk reduction. My customer-centric approach coupled with my solid analytical, communication and interpersonal skills allow me to build credible relationships across all levels of the organization, vendors and customers. I collaborate across teams with ease and am able to build consensus amongst different parties to ensure value realization and success outcomes for customers through ongoing monitoring and performance management. I believe great outcomes start with great people. As a leader, I am passionate about building high-performing teams, unlocking potential, and creating environments where individuals feel empowered to do their best work. I focus on mentoring, collaboration, and fostering a culture of accountability and growth. My approach is shaped by a simple belief: success must be earned. It comes from discipline, curiosity, innovation, and integrity—values that define how I lead and deliver. I am also a strong advocate for inclusion and diversity, committed to ensuring every individual has access to fair opportunities and a platform to succeed. RELEVANT SKILLS: ✦ Digital Transformation ✦ IT Program & Project Management ✦ Generative AI Enablement ✦ Cloud Migration ✦ Influential Relationship Building ✦ Consulting & Leadership ✦ Strategic Planning ✦ Managed Service Provider (MSP) Management ✦ Stakeholder Engagement & Executive Communication ✦ IT Service Delivery & Operations ✦ Leading Organizational Change ✦ Financial Stewardship ✦ Risk Management, Compliance & SOX Controls ✦ Problem Solving & Decision Making ✦ Business Consulting & Escalation Management ✦ Process Reengineering & Continuous Improvement ✦ Recruitment & Talent Acquisition Thanks for taking the time to visit my profile. I look forward to connecting with you. Please contact me by email 📩 at [email protected] or through my LinkedIn profile.
- Spearheaded a $2M enterprise modernization program, transforming mission-critical applications into a secure, scalable AWS cloud ecosystem, reducing legacy technical debt and enabling long-term digital growth. Drove enterprise adoption of Generative AI across development, testing, and code conversion achieving up to 50% productivity gains and accelerated delivery. Institutionalized quality engineering with 83% automation coverage, improving release velocity and stability, while leading a 15+ global team to deliver complex cloud, data, and integration transformations aligned to enterprise standards. - Led Integration Stabilization 2.0 project, overseeing a team of 12 developers to enhance reliability and error handling for ~100 financially impacting MuleSoft integrations within a 6-month accelerated timeline. Improved error detection, performance, and MTTR, strengthening business continuity for financially critical processes. - Directed multiple Digital & IT (D&IT) initiatives within a $30M program, adopting an agile and iterative methodology to migrate and integrate 6k+ Syncrude users and 4K+ desktops to Suncor’s unified enterprise IT environment, enabling cost efficiencies and standardized service delivery. - Delivered a complex $7 million project to standardize 175 meeting rooms at various Syncrude locations to Suncor’s specifications, enhancing collaboration while reducing technical debt. Orchestrated the execution of project plans among interdisciplinary teams, key business stakeholders, and third-party vendors, while mitigating persistent risks. - Stewarded IT strategy and execution for multiple Mergers, Acquisitions and Divestment projects within short timelines; Instrumental in the planning and execution of IT integration activities for Project Daisy (Suncor’s acquisition of TotalEnergies Canada for ~$1.5B). - Headed cybersecurity recovery efforts in response to a company-wide Cyber incident. Streamlined multiple processes to reduce overall downtime.
Developed influential relationships with business customers as a trusted advisor to converge IT capabilities and business needs. Accountable for overall financial management and stewardship of $12M Upstream IT Canada portfolio. Established product vision and roadmap for 20+ applications within portfolio through strategic partnerships with the business. ► Upheld annual budget commitments to plan (20% below plan) by coordinating and executing funding requests for OPEX / CAPEX / project activities and ensuring strategic prioritization of digital efforts in alignment with business strategy. Authored and communicated monthly stewardship materials for senior managers and executives. ► Championed introduction of multiple, innovative Software as a Service (SaaS) cloud solutions, enabling business capabilities for training, loss prevention, business process automation and value generation while mitigating corporate risk and ensuring security policy compliance. ► Prioritized strategic product changes through scrum meetings, agile planning sessions, and stakeholder reviews; understood customer pain points, removed roadblocks, and progressed value-add initiatives while focusing on product ROI.
Managed multiple, large-scale projects ($45M+ portfolio) for payment and loyalty and ensured that they were completed on-time and on-budget resulting in value generation, competitive advantage and a superior brand offer. Oversaw execution of technology strategy for Imperial Oil Fuels and Lubricants business, liaising between the customers and the Global ExxonMobil IT organization through alignment of business objectives with IT capability teams. ► Optimized strategic business outcomes for speed-to-market delivery of leading-edge projects to roll out new Point of Sale (POS) System to retail network, introduce mobile payment solution in Canadian gasoline market and deploy innovative marketing offers increasing consumer pull and enabling $1B+ in commercial business revenue. ► Delivered key input into technology decisions with short turnaround deadlines for a non-disclosure project to sell 500+ company-owned retail sites to 5 Branded Wholesalers (BWs), leading to proceeds valued at $2.8B. ► Engineered transformative changes and streamlined retail help desk MSP processes to reduce forced contacts and significantly improve KPIs; lowering escalations 80% and decreasing call wait times by 25%. ► Spearheaded annual Payment Card Industry (PCI) security assessment programs for US and Canada by establishing security policies for data loss prevention and reducing risk to meet external assessor’s requests. Achieved 100% regulatory compliance, prevented data breaches, and avoided $500K+ in card brand penalties. ► Oversaw contract and performance management of strategic POS vendor by advocating service improvements to address technology platform issues, expand vendor help desk availability and refine change management processes. Improved end-to-end service delivery to retail sites and boosted customer satisfaction scores 30%.
► Led multiple, cross-functional, global application teams of 15+ supporting high-risk, retail applications for 1.8K retail gas stations across Canada, processing 250M+ sales transactions and $9B in sales / year. ► Decreased workforce costs (10 FTEs) by steering the transition of application development and support activities to lower-cost, large, offshore MSPs, ensuring 0% failures related to sales and loyalty transactions.
Multiple progressive roles in different IT departments to build breadth of technical knowledge and business acumen. ► NETWORK INFRASTRUCTURE ANALYST: Leveraged expert problem solving and decision-making skills to resolve network issues ensuring safe, consistent and reliable service of the network infrastructure at 450+ sites across Canada. Pioneered the development of a Global Network Operations Scorecard to establish measurable KPIs for review with senior IT management, vendors and business stakeholders. ► DATA MANAGEMENT ANALYST: Provided expert data management support and consulting to multiple business systems and projects through data modeling, database design and Extraction, Transfer and Loading (ETL) tool delivery resulting in automation of data transfers, improved data integrity and cost savings. ► APPLICATION ARCHITECT: Worked with business and IT stakeholders to ensure that new technology development and implementations were aligned with the strategic technology roadmap of the organization. ► APPLICATION DELIVERY ANALYST: Managed the software development, support and delivery of ~20 upstream business applications through effective understanding and interaction with multiple business capability teams and vendors.
► Actively participated in a number of capital projects to program, install, test, deploy and support hardware and software on real-time SCADA (pipeline monitoring) systems.