Lisboa, Lisbon, Portugal
A self-motivated Service Professional with extensive technical and pre-sales experience. Strong general management skills and proven leadership ability, including the management of highly skilled and multi disciplinary teams. Enthusiastic at building teams and managing change with a reputation for delivering. Specialties: Service Delivery Management Transformation and Change Management. Programme and Project delivery Strong understanding of context center environments. Avaya APSS & ACSS, Cisco UCCE, Genesyslabs GVP and CIV
Responsible for exceeding client expectations through superior implementation, delivery and management of technology products and solutions. Assist sales team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to deployment approach, timeline and deliverables.
Experience in international projects for CTI integration projects at Telcos, Financial Services, and others. Project development of the in-house transaction management systems for enterprise multi-channel contact centers.