Setúbal, Portugal
I'm a Customer Service and Fraud Prevention professional with experience supporting EMEIA and AMR markets for a leading North American tech brand. Specialised in identifying card-not-present fraud through data analysis. Strong background in administrative and operational support, including data entry, reporting, process coordination, and office operations. Previously worked as an Administrative Assistant, developing solid organisational, planning, and documentation skills that translate well into business support and back-office roles. Currently completing training for a Business Support role, further strengthening capabilities in operational assistance, cross-team coordination, and structured workflows. Clear communicator, detail-oriented, KPI-driven, GDPR-aware, and adaptable to both customer-facing and administrative environments. Open to opportunities in administrative, business support, risk operations, and customer-focused roles
Worked with one of the largest North American tech brands. • Identified fraudulent card-not-present activity by analysing large data sets and recognising behavioural patterns in real and historical transactions by using several tools, systems and databases, such as Ekata, LexisNexis and AMEX Verify. • Shared insights and recommendations across teams to prevent escalations and streamline workflows. • Contributed to root-cause analyses and supported the development of process improvements. • Handled both inbound and outbound customer calls, processing and assessing orders flagged for potential fraud. • Met and exceeded key performance indicators (KPI’s). • Provided coaching and feedback to onboard and enhance new team members’ skills. • Ensured GDPR compliance to safeguard sensitive customer data.
(via Ofipom) • Managed office operations and supported staff. • Performed data entry and analysis, logged daily vehicle repairs. orders, including start and completion times. • Produced comprehensive monthly reports summarising maintenance and repair activities across all vehicles and equipment. • Recorded employee, vehicle, and equipment hours accurately. • Oversaw the organisation and inventory control of the parts and tools warehouse.