Chalford, England, United Kingdom
A BEng (Hons) qualified Applications and Project Engineer with over 10 years’ experience of product and customer development in a low volume, high complexity environment for market leaders across industrial and agricultural electronic devices. In-depth knowledge and skill set across new product introduction encompassing project management, sourcing & procurement, mechanical design engineering, technology industrialisation & consumer led product design. Key skills and achievements are as follows; • Successful management of multiple complex projects across software, process, supplier and product development • Well developed analytical and problem solving skills, with the ability to embrace new technology and ideas • Excellent customer service and support skills, able to address and communicate technical ideas with non-technical persons • Deep understanding of the product development lifecycle from concept creation through to value engineering
Responsible for finding and developing new OEM customers while also maintaining existing OEM customer accounts. Developing these accounts involves designing and developing custom solutions for the OEM customer or selecting an existing product within the range which will suit the application. • Delivered multiple £100k+ new accounts and developed specific solutions to suit the customer. • Manage a complex transition between product development to OEM and End User training. • Management of global customer accounts through both international travel and utilising email & telephone. • Day to day management of new product development projects for OEM customers. • Creating business cases to ensure that the product development warrants the financial investment.
Responsible for a number of worldwide OEM customers encompassing technical product developments and account management. Duties include identifying additional opportunities with existing customers and also identifying new customer opportunities. Day to day tasks include communication with cross discipline global teams to ensure smooth project and product development, sales and support. • Project management; Taking sole responsibility for projects from initial customer consultation, producing software and hardware specifications, liaising with the software engineer, initial implementation and training to after-sales support. • Consulting with worldwide clients of account values up to £0.5M per annum. • Commercial responsibilities include preparing sales quotes, based on costing of materials and labour
• Carrying out overseas training and support visits to distributors and field engineers worldwide (America, Australia & New Zealand, Western & Eastern Europe) • Working beneath the Senior Applications Engineer on new development projects; research and development in sensing technologies, field-testing new application ideas. • Acting as the technical contact for the Marketing department, assisting on visits to customers in UK & overseas and also in producing technical literature. • Assisting in product launches to ensure smooth transition from engineering department to market.
• Designing and building development simulators and test equipment for both electronic and mechanical applications. • Carrying out field support and field service visits within the UK and Europe to resolve applications issues. • Testing and diagnosing faults within new design or prototype hardware. • Providing telephone support for worldwide distributor network in applications and calibrations.