Greece
My name is Savina Ntavou. I am a university graduate in Maritime Studie in the University of the Aegean, specializing in Shipping Trade & Transport. A goal-oriented person, that successfully deals with any task assigned and meets tight deadlines. As a dedicated and results-driven professional, I specialize in building lasting relationships, resolving complex issues, and ensuring customers remain satisfied and loyal. I have successfully handled escalated customer inquiries, . I’m passionate about understanding customer needs, offering tailored solutions, and creating win-win outcomes that foster long-term loyalty.
-Retention agents work closely with customers, fostering strong relationships and loyalty. This allows you to develop excellent communication and problem-solving skills. -Provide feedback to management about recurring customer concerns, complaints, or trends that could influence retention strategies or service improvements. -Suggest process enhancements based on customer interactions to improve overall customer experience and retention. -Identify opportunities to upsell or cross-sell additional products or services that may benefit the customer while retaining them. -Offer personalized product recommendations based on customer needs and preferences.
-Identifying customer needs, research issues, resolve complaints, and provide solutions. -Creating & maintaining recorf of daily problems and remedial actions taken. -Maintain ownership of calls throughout the lifecycle of a caller's request, including follow ups with escalation teams.