London, England, United Kingdom
I’m a Microsoft 365 Consultant helping organisations optimise and do more with M365 by elevating employee experience, increasing meaningful collaboration, and accelerating business outcomes. Many organisations use M365...but are only really familiar with the obvious tools like Word, Excel, PowerPoint and Outlook. That’s where I come in...to help them realise M365 offers so much more to improve employee experience and boost productivity with tools like SharePoint, OneDrive, Teams, Viva, M365 Copilot, and many more. What I bring: • A practical, outcome-driven approach that maximises adoption and value • Microsoft 365 expertise across SharePoint, Teams, Viva, Purview, Power Platform, and more • Help enable teams to do more with what they already have in their licensing Let’s connect if you’re ready to explore the opportunity of me sharing my expertise and unlocking the power of Microsoft 365 for your organisation.
• Delivered SharePoint intranets for global teams, including a 1,600+ user organisation, achieving over 96% positive feedback, improving content accessibility, navigation, and cross-department collaboration • Facilitated workshops with stakeholders to define intranet and app requirements, delivering solutions that increased engagement, streamlined processes, and aligned with corporate compliance standard • Built enterprise Power Apps within solutions using Dataverse, SharePoint, and Power Automate, replacing legacy systems with modern, secure, role-based M365 solutions and increasing employee experience • Provided strategic guidance on M365, SharePoint and Power Platform adoption for organisations, establishing governance frameworks, and best practices that encourage scalability, consistent branding, and repeatable solution delivery
Repairing customer relationships with technical support. Troubleshooting both software and hardware issues. Exercising customer obsession by providing key support to resolve both software and hardware issues on Surface and OEM devices. Educate customers on technology etiquette and cloud solutions to drive usage for M365 and Surface. • Efficiently solved customer technical issues and completed Tech Room tasks within the company SLA resulting in CSAT score above 4.5 month after month • Created central repository for helpful technical resources, reducing time taken to complete tickets and finding information on common issues • Successfully trained colleagues on policies and procedures on the Help Desk, increasing our overall Audit scores • Educated customers on technology etiquette and cloud solutions to drive usage for Microsoft 365 and Surface; resulting in increased personal Microsoft license sales coming from the Help Desk • Utilising Microsoft Dynamics CRM to record device info, contact info, inventory of replacement parts/devices, scope of work, work authorisation form and progress of clients PC repairs • Repairing, troubleshooting, and installing Windows OS and Microsoft 365 Suite
Provided and managed product support and M365 licences for commercial, business & education customers to support small-medium businesses and educational institutions. Collaborated with Cloud Technical Experts booking consultations to support migration, product demos, and answer product-related queries for customers. • Led team training on managing accounts and leads effectively using Microsoft To-Do integrated into Outlook • Delivered virtual consultations for small-medium businesses and educational institutions discovering needs and presenting the right solutions for them • Collaborated with Cloud Solutions Experts to help deploy cloud solutions for businesses and education institutions
Facilitated virtual presentations on Microsoft 365 solutions such as Power Automate, SharePoint, Microsoft Teams, and Outlook to help train SMB customers, help increase adoption and utilisation of these platforms. Deliver virtual workshops for students & consumers on Microsoft Word, Excel, PowerPoint, and LinkedIn. • Facilitated workshops with stakeholders, showcasing Microsoft cloud solutions, receiving great feedback • Supported young students during the lockdown period providing workshops on coding called Coder Dojo • Created custom PowerPoint decks to help customers achieve their goals of utilisation of services • Help colleagues give product demos of Microsoft services during live virtual sessions
Completed several tasks to simulate real-life tasks within the technology industry, worked on a project to simulate real-life tasks within the tech industry with the main one making a presentation on a technical topic, and developed key skills to build my network.