Kuala Berang, Terengganu, Malaysia
Passionate in investment, banca and manage wealth. Educate people to manage their money and experience manage client asset over 1 million.
• Handling customer at customer services every day. Give a right explanation to the customers in their transaction . Handle any complaints that given by the customer and make sure customers satisfy with our services. • Make a calling to our existing customers and approach them to grab product from our company. Knowledgeable about all the products Maybank to ensure customers receive a right information. • Training and learn about documents that used at Maybank. Guide customers to fulfill documents in a right way and make sure the documents are complete. Example documents are ASB form, opening account,Investments. • Training about systems Maybank such as install MAE, ATM machine and key-in data customers. • Set appointment with the customers and accompany supervisor made appointment with customers outside office. • Attend class training that provided by that headquarter to all student’s internship under Maybank.
• Handling customers, provide marketing tools and promote the product through social media and paid ads. • Experience creates a website, chatbot and run ads for the company.
• Responsible for administration work. • Work for the operational department. • Organized the document to make sure all the documents are well store. • Deal with customers through phone and solve their problem. • Involve outdoor activities that organize by the HQ like PR1MA, Award Event and Tiger Global Day .
• Responsible to any complaints are made by customers, repairing any broken device and promote devices to potential buyers and closing account company for every day. • Successfully sold more than 3 devices in one week and be top staff. • Attend training class that provided by YTL Communications Sdn Bhd
• Training in admin scope, prepare the report daily, doing batching for daily like the document for counter which is FDS and UTS and batching for salary deduction scheme, cheque, and key in data customers. • Training in customer services scope, serve a customer at customer services counter. Answer all questions are made by customers and helped them to fill the form, update account’s book customer. Handling objections very well and give the best service to the customers. • Good in PNB’s systems. Checking the status of investor, their balances and what type of certificate that the investor have by using the PNB system. • Training in inheritance scope, explain to customers about claim for inheritance, process and documents needed. • Training in marketing scope, join marketing program like open counter at LHDN, UTP. Learn all PNB’s product, their target