Raleigh-Durham-Chapel Hill Area
I am a detail-oriented problem solver with a strong background in data analysis, project management, and optimizing operational efficiency. My expertise lies in harnessing the power of analytical tools like Excel, Tableau, SQL, and Salesforce to drive data-informed decisions that elevate business performance. With a focus on enhancing workforce strategies and streamlining operations, I am passionate about transforming complex data into actionable insights that have a tangible impact. I thrive on using statistical analysis to solve challenges, improve stakeholder communication, and deliver measurable results. My goal is always to turn data into value—helping organizations make smarter, more strategic decisions that lead to long-term success.
Working with the Global Staffing Team under the branch of Customer Experience, I processed and qualified new projects sold and analyzed contracts for level of effort, required skill sets, and customer requirements to determine overall staffing needs. I communicated with and led staffing calls for resource managers to identify qualified candidates for high-priority projects. I facilitated discussions between the sales team and resource managers to understand needs and availability and find compromise and efficiency in the upcoming projects. To enhance project oversight, I created weekly backlog reports in Excel and visualizations in Salesforce, which identified bottlenecks and increased awareness of project progress. This data was used by the broader CX team to understand which regions were able to provide resources for certain skill levels. Additionally, I developed a real-time staffing information system that improved the management of resource hours and skillsets, optimizing our resource allocation strategies and overall project efficiency.
I utilized Tableau to compile, organize, and analyze the skillsets and capabilities of engineers and project managers within teams. The analysis aimed to identify team strengths and skill gaps, informing targeted training initiatives. I collaborated closely with the team to interpret skilling data and worked alongside resource managers to develop actionable strategies for enhancing team training and development. This experience deepened my analytical skills and provided valuable insights into optimizing team performance and capabilities.
I specialized in recruiting top talent within the accounting and finance sectors, closely collaborating with hiring managers and stakeholders to identify specific client needs. I developed tailored search paths to find qualified and compatible candidates, ensuring alignment with organizational goals and culture. Utilizing platforms like LinkedIn, proactive phone outreach, and targeted emails, I sourced candidates across North America, effectively expanding our talent pool. Throughout the process, I engaged with various professionals, from mid-level accountants to senior finance executives. My experience enhanced my ability to understand client requirements and build strong relationships, while also honing my research skills to identify the best candidates for each unique opportunity.
I was instrumental in supporting the transition of a newly hired accountant by enhancing the company’s financial processes. I continued the development of a comprehensive accounting system using QuickBooks to efficiently track accounts payable and receivable, alongside creating a detailed Profit and Loss statement. I managed the billing process for over $2.5 million in software development services, which involved sending initial quotes, issuing the first bill, and preparing final invoices. This ensured accuracy and timeliness throughout each stage of the billing cycle, contributing to the organization's overall financial health.