Durban, KwaZulu-Natal, South Africa
I would like to propose my candidacy for vacant position. I am a experienced System/Desktop Support, with an extensive background in Server Support, and am currently employed as a Document Controller. With my practical experience and long track record of success I am confident that I can become a top performer at your company. My long term career goal is to continue to learn and grow my specialist skills and abilities, whilst utilising my experience, knowledge and skills to benefit any employer I am working for. I am a capable and professional individual who is able to perform to the highest standards in areas such as Administrator, 1st/2nd Line Support, and Document Control .The foundation of my achievements to date lies in my ability to organise my time effectively, prioritise tasks, and use my initiative to come up with solutions to problems.
Scanning and processing of databooks. Allocation of job number on databooks. Set up electronic storage files on the “G” drive and Docwize system. Manual filling of all databook documents and reports. Liaising with all stakeholders during final delivery of databooks to client. Identify the various databook approval stages and coordinate the closing of the scanning and processing databook comments until final approval.
Review typed documents and recommend suitable changes. Assist with typing of documents to eliminate any backlog when requested by the DCC Supervisor. Control the distribution of all new and revised documents to relevant Product Grouping. Provide communication on BMS documentation status, location and traceability at any given time. Capturing of records on the document Centre library database. Storage and retrieval of Data books, OEM Manuals, Projects Files, Contracts. Control confidential documents relating to coping and issuing to designate senior management as requested. Update the data base to track the status and development of all service reports for traceability and completion providing a weekly report on the status. Distribution and control of records. Distribution and control of Audit reports. Distribution and control of Occupational Hygiene reports.
Document Archive Management. Receive files/documents to be archived. Manage transmittals and ensure that they are correct for use. Data validation and verification; migrating data from B&V System to Eskom system using Documental (D2). Manage and update Master Document Record List. Documents/File Retrieval. Filing. Scanning and photocopying. System used: SharePoint; SPO and hyperwave.
Monitoring service desk by creating tickets and assign calls accordingly. Server preventatives maintenance and deploying patches as well as weekly server report. Software installation and upgrading. Remote desktop protocols. Virtualization. Microsoft Exchange and troubleshooting Mimecast and Outlook Web Application. Active Directory. Office 365.Printer’s general support. Escalation Management: Service level Agreements (SLA)