El Obour, Al Qalyubiyah, Egypt
Follow up the delinquent customers and handle the daily collection reports to collect the delinquent loans via phone calls. Create plans and strategies for collecting debts. Adhering to financial laws on the regulation of debt collection. Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans. Search publicly available databases to track down people who default on debt and perform background checks. Prevent repeated payment negligence by working out practical debt payments. Maintain electronic records of all payment plans, amounts paid, and communications. Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer. Entering data and keeping correct records .
- Collecting payments from delinquent accounts seeking to reduce delinquency rates and manage net credit losses in the MENA serving: Oman, UAE, Bahrain, Qatar, Lebanon & Egypt. - Handle high volume service calls to remind customers that their payments are overdue and to sell them the benefits of paying ontime. - Handle difficult customer's inquiries, complaints and disputes with the aim of resolving and reducing complaints. - Review referred accounts of potential vulnerable customers to provide further guidance and special collection streatment. - Negotiate installment plans with customers and authorize third parties to establish equitable payment terms.